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Customer Service
Stats Gate

10 Tips To Handle Business Phone Calls Professionally

The majority of customer frustrations with call centers and customer support representatives come from their experiences on phone calls. This is because a lot of staff members, more often than not, are not trained to handle phone calls professionally. Today we’re going to go through several tips to fix that....
BusinessMan
CEO Insider

7 Ways to Get Promoted Faster

Both you and your coworker, Cathy, excel at assignments, share similar responsibilities, and are seemingly on parallel fast tracks. Except that she just got promoted while you were bypassed. When you ask your boss about it, you’re politely encouraged to “keep on doing what you’re doing.” But really you want...
Tony Holmwood
Education and Career

Why allowing a collaborative, team-based culture allows your organisation to thrive

“In 2019, an intensifying combination of economic, social, and political issues is challenging business strategies. Faced with the relentless acceleration of artificial intelligence (AI), cognitive technologies, and automation, 86 percent of respondents to this year’s Global Human Capital Trends survey believe they must reinvent their ability to learn.” What we...
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