At Tencent, all talent and leaders are selected and assessed according to the company’s leadership model, particularly the focus on user experience. In the company’s lexicon, customer-centric means constantly paying attention to the details of products and services from a user or customer perspective. Everyone in the company strives to...

The national pride of the Netherlands, Amsterdam is a city where everything is beautiful and charming. From its canals, tulips to a rich heritage of arts and culture that the city preserves and protects, there is no dearth of what can be enjoyed over here. Anyone who visits this uncongested,...

Preparing amazing content on social media is not enough to win your followers’ hearts. What’s more, marketers are sometimes caught red-handed with a lack of knowledge about who their audience is. And this is a thing that you can’t build your strategy without. How can you find and evaluate your...

One of the most dynamic and all-embracing cities in the world is Barcelona. It is the largest city in Spain and is incidentally the capital of the autonomous region called Catalonia. In the Mediterranean region, this city is said to be among the most developed ones, though it continues to...

The serenity and scenic charm of Florence are not new to anyone. Even if you have never visited the city, you must have heard about its unmatched elegance and sophisticated society deriving much of its inspiration from the Renaissance period. Florence is the capital of Tuscany in Italy and is...

One lesson I’ve learned in two decades as a performance coach is that you don’t become your best without learning and growing from setbacks. It is because of these setbacks, not in spite of them, that we discover the courage, the commitment and the perspective required to perform at our...

For a couple of days, I have had the pleasure of being in sunny Barcelona in Spain. Though it wasn’t the palms on the beach that was the attraction, but rather, a 1,000-person fixed income convention, where I was invited to share some thoughts on the podium. This convention always...

It’s not so long ago that we had to personally engage with customers to communicate, either via phone or face to face. Writing a letter was the last resort, it had to be delivered by the post. Today two common forms are digital processes and the emergence of chat bots...

Victoria, the capital of British Columbia, is well-renowned for a variety of reasons, like ravishing art and architecture, enormous outdoor activities, beautiful marine life, magnetizing nature, and whatnot. Canada's most romantic city, Victoria BC, also ranks among the top 15 Friendliest Cities in the world. Internationally known as The City...