Executive Insider

Like most companies, IKEA had major challenges adapting to a pandemic-rife world. While this experience stretched the capability of everyone, Mike Ward, CEO of IKEA Canada, notes some powerful lessons shone through. We spoke about what he has learned and how it has impacted him, both as a person and...

We face enormous existential threats in our world today that make for a bleak future unless we take swift action. But how do we as individuals and a global society address the monumental issues of a pandemic, climate change, famine, and now a war that negates our previous world order?...

Tough clients are just as likely as terrible bosses to send employees packing. So what can you do to ward off the negativity that comes from nasty clients? Try these techniques to build a cadre of clients who are a pleasure to work with and for. Move over, mediocre managers. Today,...

The concept of working from home ricochets around the media like an echo in a canyon, and the stories reveal an interesting duality. First, most employees whose jobs can be done from home actually enjoy it and would like all or at least some of their job to exist there;...

While fast e-commerce growth has helped small entrepreneurs grow their businesses, these brands are seeing diminishing returns in a continually growing market. Mainly because a handful of Big Tech companies, like Amazon and Google, are consolidating their power and using it to create hurdles for online sellers. To lend support...

More than ever before, boards of directors are recognizing that DEI not only contributes to organizational performance but also promotes better decision making, prevents blind spots in board deliberation, and enables them to access more resources and reach a broader community. Boards play an integral role in leading their companies...

Security is often viewed as a necessary cost of business. The security professionals working for organizations have innovative ideas, and with the right technology, they can provide immense value above and beyond preventing theft.  Every security department is collecting massive amounts of information and data from its various systems daily,...

Should the US Supreme Court eventually decide to over-ride Roe vs Wade as is suggested in the leaked draft opinion, US corporations will come under extreme pressure to ‘take a stand’. Many are already under such pressures.  Should they succumb or should they keep schtum? Being Political There is little...

For years I’ve been asked during Q&A sessions, “Why is customer service so poor?” It’s often posed as a rhetorical question with no answer expected. But I answer it anyway.  The reason that you and I, as customers, consistently receive indifferent, transactional, or apathetic customer service is because exceptional customer...

Artificial intelligence and automation can be powerful tools in sales, helping businesses find more qualified leads and close deals faster. However, AI can’t do it alone. It needs the skills and human connection that only qualified salespeople can offer to truly be effective. In small but significant ways, AI has been a part of the sales process for a long time....