archiveOutside Director Insider

We know intuitively that trust is a feeling – often a gut feeling. It cannot be purchased, outsourced, automated, created through a policy or process, or sent out as a message. Trust is an emotion, as it relates to the limbic system, which is also involved in motivation, learning, memory,...

What is common among Harvard University, the University of Cambridge, or the University of Tokyo? They are all famous, among many other things, for their robust research-oriented frameworks ranked among the world’s finest. There are many like them that have established a solid reputation in terms of academic publication, research...

When, as a young man, I set my sights on the future and imagined what it would feel like to have achieved my ambitions, I always pictured a serene version of myself, surveying his achievements with satisfaction, certain of his place in the world. While some of my youthful hopes...

One thing I’ve learned as an executive leader in a Fortune 50 firm and now a small business owner: size doesn’t matter.  For companies large AND small, putting the customer at the center of business decisions is key to long-term success. The Association for Supply Chain Management (ASCM) calls this...

Working while raising a child can be a challenge. Working while raising a child as a single mother brings on an entirely new list of challenges. I happen to be a single mother and have learned a tremendous amount during the process. Prior to being a single mother, I was...

What boards should keep top of mind as they refresh strategies to be future-ready. In brief Management and the board should define “long-term” and develop a strategy that is focused not on where the organization “is going” but where it “can go.” It is essential for an organization’s talent strategy...

As a CEO, the term “XLAs” – short for eXperience level agreements – might look like a consultant-created buzzword that’s been designed to suck even more money, in the form of advisory fees, from your company. However, the use of XLAs – through improving the employee experience and productivity in...

Wealthy clients are traditionally a part of the market that only concerns a few of the marketers. Today, we will talk about how to connect with them through a physical store. You provide particular products and services The worst thing for a consumer to realize is that they are just...

In June 2021, a notable airline company was frantically working to reschedule flights for hundreds of passengers. Disorder halted the flow of operations. Flights were delayed, rescheduled, and canceled as angry customers demanded refunds. The impact on the airline’s brand and reputation was devastating. The event was so dire that...

Over the past 12 months, there has been a plethora of discussions about the future of work, and what it will look like post-pandemic. At the core of these discussions is the notion of productivity, where the premise for supporting a more flexible working arrangement hangs on the idea that...