archiveIndependent Director Insider

Predictions were rightly cancelled in 2020; instead, benefits professionals look to 2022 with thoughtful planning. One of my new year’s resolutions is to never make another prediction. If 2020 taught us anything, it’s that predictions don’t hold much water. Instead, I’ve learned to make flexible plans rather than firm predictions....

The campus placement season is an exciting yet hectic affair. All students look forward to sitting for interviews and scoring a job. At the same time, they are apprehensive of all kinds of possibilities that may not be favorable to them. So, naturally, one cannot take lightly campus placements, and...

We know intuitively that trust is a feeling – often a gut feeling. It cannot be purchased, outsourced, automated, created through a policy or process, or sent out as a message. Trust is an emotion, as it relates to the limbic system, which is also involved in motivation, learning, memory,...

I don’t think there should be much debate over why one should study in Scotland. It is a beautiful country with a picturesque landscape, long history, amiable local culture, delicious cuisine, and an excellent modern lifestyle. There is nearly everything necessary for the overall development of students. Of course, the...

What is common among Harvard University, the University of Cambridge, or the University of Tokyo? They are all famous, among many other things, for their robust research-oriented frameworks ranked among the world’s finest. There are many like them that have established a solid reputation in terms of academic publication, research...

When, as a young man, I set my sights on the future and imagined what it would feel like to have achieved my ambitions, I always pictured a serene version of myself, surveying his achievements with satisfaction, certain of his place in the world. While some of my youthful hopes...

Improving the customer experience is one of the best ways for your company to differentiate itself. And with Customer Service Week starting in October, now is the time to implement an initiative. Follow these steps to gain new customers, increase retention, and boost your brand reputation. Research from McKinsey indicates...

One thing I’ve learned as an executive leader in a Fortune 50 firm and now a small business owner: size doesn’t matter.  For companies large AND small, putting the customer at the center of business decisions is key to long-term success. The Association for Supply Chain Management (ASCM) calls this...

Working while raising a child can be a challenge. Working while raising a child as a single mother brings on an entirely new list of challenges. I happen to be a single mother and have learned a tremendous amount during the process. Prior to being a single mother, I was...

What boards should keep top of mind as they refresh strategies to be future-ready. In brief Management and the board should define “long-term” and develop a strategy that is focused not on where the organization “is going” but where it “can go.” It is essential for an organization’s talent strategy...