archiveChief sales officer Insider

And how your security process may be driving customers away. It’s a common scenario these days: Your customer is returning to take advantage of your spring offers, so they go to log in, but they can’t get in right away. Your site or mobile app now requires them to verify...

Of all environmental wonders, one is the most miraculous. A miracle that is connected to the journey of the breath, or in other words, life itself. This magical journey takes place with Oxygen. Oxygen is the eighth in the row of all the chemical elements that structure the material universe...

Planning and forecasting became virtually untenable and often downright unreliable for sales professionals in the last two years, dramatically increasing the reliance and importance of planning that provides real-time insights. According to a recent BARC survey, 89% of respondents claimed that the predictability of events impacting business was low to...

The conversation around the Great Resignation is not letting up and for good reason. The severity of the news varies by industry and role (mid-career technology and healthcare workers are reported to be leaving most). But however your organization is classified, maintaining a roster of excellent team members is important...

Race is one of those topics that impact the organization at various levels, yet conversations about race require a willingness to take a risk. As a director or a CEO, you take risks regularly. This risk, however, can help you to create a more productive, inclusive, and innovative work environment—making...

A talented developer of an omnichannel communications platform explained how innovative solutions save time for customers and call center agents, and help solve problems faster.   The current IP telephony market is valued at $85.2 billion, according to experts from international research company Research and Markets, and could reach $102.5 billion...

As the old joke runs, “it’s difficult to make predictions, especially about the future.” That said, the ability to help clients anticipate the future, embrace new opportunities and transform their operations has always been a central part of Arthur D. Little’s consulting philosophy. It’s fitting then that, as we celebrate...

The funny story of deodorants gives us the inspiration to talk about how the beauty industry has conquered the world. It is interesting to think how deodorants appeared over human history making hesitant steps in order to see whether they are necessary. The way they are released in the market...

Drilling down on problem solving sharpens our critical thinking skills. We are presented with problems every day, in our businesses, our careers, and our family lives. (Of course, on a broader scale, our country faces many challenges each day, and when we hone our critical thinking skills, we are in...

India is home to several leading corporate executives, entrepreneurs, business leaders, and experts. This represents the country's excellence of education and vision for developing a workforce that serves the country and makes a big name out in the world. We have heard of a significant number of Indian executives and...