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Wednesday, May 8, 2024

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Top 5 KPIs to keep in mind for excellent customer experience

You've put customer experience at the core of your contact center strategy, and you want to be sure that what you're doing is on the correct track? Here are five indicators that you must be aware of in order to create a dashboard that accurately reflects your priorities, progress, and...
Roxanne Calder
CEO Insider

The skills needed to future proof your career

The last 12 months have been a time of immense uncertainty. The pandemic affected many jobs, uprooted career plans, and left people questioning their professional futures. Most of us, globally, were left wondering how to protect ourselves better and future proof our careers. Job displacements are, of course, nothing new....
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