archiveChief Experience Officer Insider

As an investor, I see a lot of business plans and hear hundreds of great pitches. Contrary to what Shark Tank implies, investment decisions aren’t made in just a few minutes. Most entrepreneurs understand the importance of having all the kinks worked out of their business plans when lobbying for...

Work is about how we come together to make things happen. In the past, most knowledge work was organized in and around office buildings. Many leaders still assume that organizational culture must be created and sustained through in-person interaction in office buildings, but alternatives are budding everywhere.    After the abrupt...

When I was an architecture student in Delft over 20 years ago and working at my first job, I remember the moment I started using AutoCAD. It was like switching on a light. Although the 2D software had been around since 1982, most of the drafting was still being done...

The landscape of responsibility is shifting: On the heels of Uber’s second data breach, it is now undoubtedly true that the future responsibilities for Chief Information Security Officers (CISOs) and Chief Security Officers (CSOs) are changing dramatically. As we have seen with this 2022 breach in particular, a cybersecurity leader can...

'Tis the season for reflection – a time to learn, grow and appreciate all that's good in this one precious life of ours. As I look back on the past year, it's easy to point out where I could have done more, how I could have done better, or whether...

Digant Patel regularly volunteers for numerous organizations, from the American Heart Association to the Food Bank of New Jersey and the YMCA. He donated Care packages to Synergy Home Care in Dec 2021. He supported the fundraiser to improve the health and lives of people affected by the COVID-19 pandemic...

Middle management is in trouble. These leaders (I refer to them as the B-Suite) are typically too senior for training but too junior for executive coaching. They are responsible for bridging the gap between strategy and organizational capacity, and they act as the eyes and ears of the executive, and...

In order to contribute at the highest level, salespeople need to understand and follow a clear system – also known as a sales process. Most CEOs we work with get this. What they sometimes struggle with, however, is the related principle that in order to succeed as a sales leader,...

The technology sector experienced unprecedented growth in 2020 and 2021, but this year has proven that growth was inevitably going to slow. Global recession is looming, and governments are doing everything they can to support local businesses. But cross-border e-commerce growth is still possible with the right tools and mindset....

Did you know that 50% of businesses would not be able to operate without their office printer? With digital documentation on the rise, it may seem like the need for printed paper is a thing of the past, but for businesses in the auto, law, and finance fields, that is...