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Chief Executive Insider

How to Be a Wise Decision Maker

You Shouldn’t Trust Your Gut as a Decision Maker: Here’s Why The biggest falsehood in business leadership and career advice may also be the most repeated: “go with your gut.” Surely you heard this advice often, as well as some variations of that phrase, such as “trust your instincts,” “be...
Mitche Graf
Big Business

Customer Service Is DEAD: Now What?

Traditional customer service (CS) in the business world is officially DEAD! We are now in a world that demands things faster, more conveniently and cheaper- and we have given up much our demand for exceptional service. If we go to the drive-thru to get our morning caffeine and only have...
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