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archiveChief Delivery Officer Insider

Rhett Power
CEO Advisory

How to Break Down the Silos Hindering Companies’ Digital Transformation Efforts

As companies embrace digital transformation, it'll be important to remove the barriers between people and departments that prevent the business from moving forward. Here are three strategies to encourage collaboration. Today, companies are under more pressure than ever to boost efficiency, cut costs, and beat the competition. That's why 70% of...
Mitche Graf
Big Business

Customer Service Is DEAD: Now What?

Traditional customer service (CS) in the business world is officially DEAD! We are now in a world that demands things faster, more conveniently and cheaper- and we have given up much our demand for exceptional service. If we go to the drive-thru to get our morning caffeine and only have...
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