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Chief Executive Insider

Hired for the Work, Fired for the Relationship: 5 Steps to Overlook Agency Blind Spots and Keep Clients Happy

Take it from a couples counselor and client relationship consultant: it’s always tempting to compare your relationship with your client to a marriage. It’s also true that the agency-client relationship, whether it’s marketing, advertising, or any other service, is far more complex. It involves the pressure of high-stakes objectives and...
CEO Perspectives

The New Normal for Succession Planning

For many organizations, CEO and executive succession planning got knocked off its heels in 2020. Along with all the other crises and disruptions of the pandemic, business succession plans got interrupted, and delayed. As the pandemic hopefully ends in 2021, and the economy continues to recover, company boards and management...
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