archiveChief Behavioral Officer Insider

For years I’ve been asked during Q&A sessions, “Why is customer service so poor?” It’s often posed as a rhetorical question with no answer expected. But I answer it anyway.  The reason that you and I, as customers, consistently receive indifferent, transactional, or apathetic customer service is because exceptional customer...

Reid Hoffman has certainly a thing or two to say about tech entrepreneurship and successful investment: Co-Founder of LinkedIn, partner at Greylock Partners, founding member of PayPal, and angel investor in Facebook, Zynga, Flickr, and Last.FM.  He is also a member of the LinkedIn, Zynga, Shopkick, Kiva.org, and Mozilla boards,...

Postponing is one of the things a company will dislike in an employee. People who give 100% of their attention to their job will not adopt this attitude. Today, we focus on why people do that in their daily life and what that shows about their personalities. They get lazy...

Dr. Leen Kawas’ accomplishments have been impressive by any standards. Within six years, from launching a biotech company, raised over $400 million in capital, and developed therapeutical candidates for Alzheimer’s,Parkinson’s and other neurological indications. She was named Startup CEO of the Year at the 2019 GeekWire Awards. More recently, Kawas...

As of 22 May 2022, with a net worth of roughly $201 billion, Elon Musk is the wealthiest person in the world, followed by Jeff Bezos(No. 2, $131 billion), Bernard Arnault(No. 3, $123 billion); and Bill Gates(No. 4, $116 billion). Warren Buffett is the fifth-richest person globally, with $110 billion....

The integrated steel manufacturing and recycling company InfraBuild recently announced its half year financial results, marking with it an improvement across all financial metrics. According to the Australian company the business delivered solid financial and operational results, with CEO and managing director Vik Bansal stating “volumes are strong with growth...

The postcard-perfect country of Switzerland is a delightful existence in itself. We have known the country to be an excellent choice for tourism, but there is so much more here. The Swiss society is blessed with exemplary living standards, foreigner-friendly local life, top-class educational services, and a highly rated business...

When you're working to build a business, it can be tough to get your feet off the ground. Thankfully, all successful entrepreneurs have been there, and know how hard it can be to get things moving when you're just getting started. When I got my start as an entrepreneur, I...

Wadi Rum is a nationally protected park located in the south part of Jordan. It is a rocky desert with no visible signs of life. Apart from the camels that belong to locals and are used for transportation or a tourist attraction, there is not much life in the scenery....

A colleague of mine tells a difficult story about the ethics troubles of a multi-billion-dollar Canadian pharmaceutical company I’ll call pHarmX. It exemplifies an incredibly poignant lesson about the ethical choices in our personal and professional lives.  Several years ago, pHarmX developed a drug that safely lowers the aldehyde levels...