archiveChairman Insider

Running a business is difficult. It’s a high-wire act of balancing customer needs, and making sure daily operations are running smoothly — all while working to improve the entirety of the business and execute on big-picture initiatives. The challenge of leading an organization and being responsible for its success, while...

With travelers taking to the skies again, as the travel and leisure industry rebound after more than two years of pandemic-induced lockdowns and restrictions, changing consumer trends have led to more travelers hoping to book experiences and excursions that align with their environmental values.  The last few years have seen...

A Need to Measure: How does a business know if its customers are likely to repurchase or send their friends? The answer usually involves the Net Promoter Score™ or NPS. As you likely know, the NPS was created by Fred Reichheld as part of his work with the consulting group...

Adam Markel has passionately explored and made us feel the adventure in his latest book ‘Change Proof, leveraging the power of uncertainty to build long-term resilience”. As rightly said by Marshall Goldsmith the New York Times #1 best-selling author of Triggers, Mojo, and what got you here won’t get you...

When we ask leaders what they consider to be their biggest strengths, they usually declare a mix of drive, or focus, or creativity. Sometimes they proclaim solutions-orientation, strategic-focus, or risk-taking. You know, the usual suspects. You are likely agreeing with most of these attributes and sentiments as you are reading...

Jerry Cristoforo is a global leader and senior executive in the computer and financial services industry. He employs his extensive management and technological experience in start-ups, product development, workflow re-engineering, large-scale systems integration, blockchain, and project management. Currently, he is striving to build a more transparent and efficient green economy...

The greatest responsibility that modern CEOs carry is mitigating cyber risks in their organizations. The issue of cybersecurity is so prevalent, so widespread, and so impactful that a single IT manager or cybersecurity specialist cannot reasonably be expected to manage risk on their own—mitigating cyber threats is a C-suite responsibility....

To many people, gaming is kids sitting in front of a computer. But that is only the tip of the iceberg. In fact, games allow deeper connections with our world and create greater cultural understanding. Esports is changing our world in four ways: virtual experience economy, virtual status symbols, shoppable...

In every organizational relationship, there’s an accountability equation at play. Accountability matters because it functions as the invisible thread that enables effective interactions with others.   But in its traditional sense, accountability is thought of as having to answer to or justify your actions to someone who has power over you....

"You don't wake up one day and think, 'Wow, I'd love to be doing an Ops job!'" says Catherine Mandungu; yet that's exactly what she is doing with her life. In fact, Mandungu is not just "doing an Ops job"; she's revolutionizing business operations through a revenue operations (revops) model...