CEO Insights

At my company, we spend our time helping other companies scale internationally, which means that we end up working with a lot of international teams. It doesn’t hurt that our own team has been international since 2016. We have people from Australia, the Philippines, the United States, India and Jamaica...

We refer to it as headhunting to add mystique and enchantment, but it really is executive search. Traditionally and in days prior to the excruciating boa constricting squeeze for talent, the big names (or heads), heavy hitters of industry were headhunted. These executives did not look for jobs. They were...

America has been struggling to find its leadership role in faraway conflicts. Obama’s “leading from behind” suggested an elitist, puppet-master-like control of local actors, while Trump’s “not my problem” proclamations implied a U.S. retreat from the world. The Biden administration’s “Putin must go” and “Russia must be emasculated” bravado, while...

Transformation. It’s the buzzword of the day/year. In a nutshell, transformational initiatives are larger and more complex with more on the line than large projects of the past. And so far, are these current initiatives faring better than the large ones from two decades ago? It’s spotty, to say the...

Traditionally, how we navigate our careers and our sense of success is measured by the climb up the corporate ladder. The climb requires accumulating and tracking personal accomplishments, much like a person collects wine or baseball cards. We refer to these achievements by many names—goals, objectives, outcomes, deliverables, results, and...

Thought leadership content grows ever more abundant, but so little of it proves valuable to readers. To distinguish yourself as an expert in your industry, you need to share unique expertise that can advance your industry or sector into the future. To build up your thought leadership authority in your space,...

When we talk about how people work in partnership with someone else it often refers to a type of relationship where two or more people are working together and cooperating towards a common goal. Or, partnership can simply mean a legal definition of a business where people share the profits...

Corporate governance and proxy issues are just newsworthy.  That’s why the popular media obsession with Elon Musk’s campaign against Twitter is as fascinating as the takeover battle itself .  The high-level, back and forth between Musk and the Twitter board brought daily shocks and counter moves, enough to even distract...

How can organisations create a great culture, build connection and camaraderie when we aren’t always working within the same four walls anymore?  This was the question posed to Darren Murph, Head of Remote at GitLab at Inventium’s recent Workplaces of the Future virtual event. His answer did not disappoint.  Murph...

Customer experience is a top priority in today’s hyper-competitive digital economy. Companies are looking far and wide for disruptive technology providers and partners to better communicate with their customers and elevate their contact centers. Yet the contact center industry remains fragmented. The 10 or so multibillion-dollar players represent only 30%...