CEO Briefing

I learned about rewards and recognition the hard way. Throughout my career, I was known for being a strong leader with front line team members. So, when we decided to adopt 360-degree feedback at Kinko’s, the company name prior to becoming FedEx Office, I felt very confident. It would present...

In an era where business environments are branded by volatility, uncertainty, complexity, and ambiguity (VUCA), CEOs face monumental challenges in managing an expanding C-suite. My recent discussion with Stephen Miles, CEO of The Miles Group, shed light on the intrinsic issues and strategic maneuvers necessary for maintaining a high-functioning executive...

Does anyone like change? Most of us get settled in our ways, comfortable with the status quo both in our personal lives and at work. Change is hard. It’s disruptive. Many people fear change—because it is a step into the unknown.   In the business world change has always been constant...

In the ever-evolving landscape of global business, corporate social responsibility (CSR) and sustainability are not merely buzzwords but essential practices that redefine how companies operate and interact with their communities. However, integrating these initiatives into the core operations of large American companies presents unique challenges. The American Corporate Dilemma  American...

In today's dynamic business landscape, the traditional methods of managing sales teams through punishments or rewards are quickly becoming obsolete. Sales leaders are now tasked with creating environments where individuals can thrive and do their best work. These environments foster confidence, connection, and commitment among team members, laying the foundation...

"Perfection is not attainable, but if we chase perfection, we can catch excellence." —Vince Lombardi Merriam-Webster defines perfection as "the quality or state of being perfect, such as freedom from fault or defect," or "an unsurpassable degree of accuracy or excellence." Google's English dictionary, provided by Oxford Languages, defines it as...

When it comes to scaling your business, there's a vibe you've got to catch, a rhythm you need to dance to. It's not just about growing bigger; it's about growing smarter. Somewhere I got stuck as I started to grow and scale as I didn't want to let go of...

CEOs make tough decisions all day every day. But one task even hard-charging leaders often find difficult is having a tough talk with an employee. Whether performance-related, an ethical issue, or a major change in company policy discussing anything challenging is an art and a science. Conversations can feel like...

Last year, significant events highlighted the rising threat of cyberattacks. Among them was the crush of phishing attacks corresponding with the launch of ChatGPT. According to SlashNet, there was a 1,265% surge between Q4 2022, when the groundbreaking generative AI tool was released, and Q4 2023. Scammers use GenAI to...

In my work with high-performing groups/teams and the people who lead them, I stand on the shoulders of countless scholars – Jim Kouzes & Barry Posner, Peter Senge, Jim Collins, Dave Logan, Amy Edmondson, and numerous others. Among them, two stand a little taller than the others, at least as...