Big Business

Closing say-do gaps: A say-do gap is the difference between what we say and what we do. They are everywhere and exist for all of us. So what's the big deal you might be thinking? The issue with say-do gaps is very simple. They erode trust. If someone says one thing...

The Beatles sang, “Listen Do you want to know a secret? Do you promise not to tell? Whoa, oh, oh” I will tell you a secret, and I hope you will spread it. The Cambridge English Dictionary defines a knowledge worker as “an employee whose job involves developing and using...

I know what you are thinking…this is just like asking the question “what came first, the chicken or the egg.” So how do you create value for your products and services? One of the simplest ways to create a higher perceived value is to under promise and over deliver every...

The events of this past week have triggered many conversations around grief and people’s very unique and personal reactions. Remaining non-judgemental and accepting people will respond differently is critical. How we support those that are grieving be it in work or in our personal lives, is vitally important. I was...

Take this simple quiz: Imagine you need to inspire innovation on your product team, and you’ve narrowed your choice to two final candidates: An expert who brings precise, relevant product expertise in your specific market / sector A leader who has unrelated experience, but a strong product mindset  Who do...

Consumer data privacy has been a hot-button issue for a while, but with new regulations and shifting consumer mindsets, it’s even more critical to address. The question isn’t whether to keep collecting consumer data, but how best to communicate the advantages of data sharing and assure consumers that you’re using...

Washington power broker Bob Barnett gave me an important piece of advice, “Every day a witch is burned in Washington, and you don’t want to be the witch.”  Or as my father taught me, in every action you take you should always prepare yourself for inspection and inquiry. Today’s political environment...

JPMorgan CEO Jamie Dimon recently claimed that returning to the office will help improve diversity. And if he’s right, that’s an important argument for office-centric work. After all, extensive research shows that improving diversity boosts both decision-making and financial performance. Yet does office-centric work really improve diversity? Meta Platforms -...

Instagram, one could argue, is a social media network unlike any other. Instead of words, the site is almost exclusively based on the sharing of photos and videos. This visual twist is what has made Instagram the cultural behemoth that it is today - "Instagramming" is now a verb. If...

In their song, “Hello, Goodbye,” Lennon and McCartney wrote, “You say, ‘Yes’, I say, ‘No’ You say, ‘Stop’ and I say, ‘Go, go, go’ Oh no” McCartney was the primary writer, and he wrote the song when meeting with an assistant of The Beatles’ manager, asking for opposites to the...