Kelly Bayer Rosmarin has stepped down from her position as the CEO of Optus following a significant nationwide outage that disrupted phone and internet services for a prolonged period recently. Singtel, Optus’s parent company, released a statement on Monday morning confirming Bayer Rosmarin’s resignation. She cited her appearance at a Senate inquiry into the outage on Friday as a pivotal moment leading to her decision.
In the wake of Bayer Rosmarin’s departure, Optus appointed Michael Venter, the chief financial officer, as interim CEO while commencing a global search for a permanent replacement. Additionally, Peter Kaliaropoulos, former Optus business managing director, assumes the newly created role of Chief Operating Officer.
Bayer Rosmarin has served as Optus CEO since April 2020, previously holding the position of deputy CEO for a year. Yuen Kuan Moon, Singtel’s group CEO, acknowledged Bayer Rosmarin’s positive impact on Optus, highlighting improved financial performance, market share gains, and enhanced employee engagement during her tenure.
Yuen emphasized the importance of rebuilding customer trust and confidence, stating that Optus is prioritizing a path of renewal for the benefit of its community and customers.
“On Friday, I had the opportunity to appear before the Senate to expand on the cause of the network outage and how Optus recovered and responded. I was also able to communicate Optus’s commitment to restoring trust and continuing to serve customers. Having now had time for some personal reflection, I have come to the decision that my resignation is in the best interest of Optus moving forward.” said Bayer Rosmarin.
The outage, reportedly caused by a configuration issue with over 90 Cisco routers unable to manage changes in routing information after a routine software update from Singtel Internet Exchange (STiX), prompted assurances from the company that measures have been taken to prevent a recurrence.
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