Corporate Commentary

Wix Answers: A help desk software for your business needs

Wix Answers is an all-in-one facilitation table computer code answer that provides you with the tools you wish for client and business support. Its ticketing system, help desk, and call center, among others, are designed right within the Wix system where it’s developed and utilized by Wix to support their users.

Wix makes this out there for his or her users to conjointly utilize the system to leverage their own service table support. Using Wix Answers provide you with an entire client support answer. You’ll be able to produce your own facilitate center that suits your disapproval, manage tickets from multiple support channels, offer to facilitate to customers from anyplace in your web site, administer an inherent center, facilitate all communication, and access unjust business insights for rational decision-making processes. It’s excellent customization choices and an efficient interface that makes it a wise, efficient, and reliable system for any business.

Since Wix Answers is a module of Wix, it is a robust overall website builder, thus setting it up is fast and simple. You’ll be confident with a seamless integration and simple use, particularly with Wix’s reputation of packing powerful tools in an exceedingly easy user interface. It’s developed for every type of users who are using Wix as their website builder software like SMBs, professionals, and enterprises as its extremely ascendible and versatile.

Wix Answers and GDPR Compliance

Wix Answers is wholly committed to information protection. That’s why it tends to welcome the final information Protection Regulation (GDPR) which was recently approved and adopted by the European Union (EU).

The GDPR is a regulation supposed to strengthen and unify information protection for all people at intervals the EU, attending to defend the basic right of privacy and also the protection of non-public information. Client trust is their high priority and has developed the tools to confirm GDPR compliance.

  • Wix uses full-time security consultants, dedicated to the protection of client info.
  • Wix Answers is Payment Card business information Security Standards (PCI DSS) compliant and is commissioned as a level one service supplier and bourgeois. This customary helps produce a secure setting by increasing cardholder information, so reducing MasterCard fraud. Wix tends to often perform internal security audits to keep up our ISO/PCI security certifications.
  • Wix Answers’ signup and login services square measure completed through a secure server (HTTPS/SSL).
  • Wix Answers uses cryptography hash functions to safeguard your info. Your secret holds on as a hash digest and, within the event of a security breach, your original secret can’t be recovered from our servers.
  • Wix Answers is certified underneath the EU-US Privacy defend Framework and also the Swiss-US privacy defend Framework as set forth by the U.S. Department of Commerce, concerning the gathering, use, and retention of non-public info transferred from the European nation to the U.S., and thus adheres to the Privacy defend Principles.

Wix Answers: Features

Wix Answers provides users with a large collection of help desk and customer support features that all work closely together to provide an optimal solution to your business needs. Some of its fundamental benefits are as follows:

  • Multiple Channels Ticket Management

Wix Answers manages all your customer support tickets which are coming from various channels i.e. from your email, phone, or several social media platforms. By tracking these support tickets, you can efficiently, accurately and immediately respond from your customer service software by directly sending articles from your knowledge base or by automatically providing article recommendations. You can also improve your contact forms by adding customized fields to collect more information about your clients.

  • Built-in Support of Call Center

You can unify all your support channels in a single customer support system. In this way, you can increase your ticketing system and knowledge base with your built-in call center. You use your own 1-800 number in making and taking calls in this call center. Customers can also request a callback which enables you to prioritize your customer’s convenience and preference.

  • Actionable Insights Access

With a centralized system, you can get access to critical insights related to your customers, products, and the support service conveniently as your ticketing system and knowledge base work together flawlessly. An overview of your team’s performance, customer satisfaction ratings, and ticket response times are also some of its features. This helps you determine the right actions to take in order to improve your service.

  • Easy-to-setup Help Center

As Wix Answers lets you choose a template, customize it according to your branding, add articles to it and then publish it, it is ideal to build your own help center. Extensive guidance is provided by step-by-step guides and FAQ sections provided by the knowledge base software.

  • Customer Support from Your Website

By merely embedding a widget, you can make your customer support solution accessible from anywhere in your website easily. Hence, your customers can access your help center, tutorials, and articles without difficulty with a click. It is now simpler for your customers to send a message that automatically links to your ticketing system.

With Wix Answers, you can quickly and easily set up the help desk module without additional costs to use its features if you are using it to build your websites. This lets you feature trending topics, customize the help center’s design, display specific articles, and set up categories.

So, what are the Benefits?

Some of the benefits of Wix Answer are mentioned below:

  1. Easy Setup

With Wix Answers, you can easily set up your help desk, call center and more in just a few simple steps.

  1. Create and Manage Yourself

You can easily create and manage everything yourself—no tech skills needed. This way, you can invest the best of your skills and your energy on what you’re best at!

  1. Best-in-Class SEO

With Wix Answers, you can make it easier for everyone to find your website and help center online.

  1. 100% Customizable

As Wix Answers customization Support, you can change the look and feel of your help desk, so it suits your brand and business.

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Emma London
Emma London is a columnist and member of the ​CEOWORLD magazine editorial board. She's one of the magazine's founding editors and leads global newsroom coverage and management. Having lived in five different countries — the United States, Canada, Australia, Spain, and the United Kingdom - Emma is obsessed with how tech empowers people from all walks of life. She is fluent in Spanish.
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