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Special Reports

Joseph A. Michelli
Special Reports

Rage Against Your Company – How to Manage Surging Customer Anger

Raging Customers: Recently, the 2022 National Customer Rage Study released its results, and they are concerning. Manuela López Restrepo of NPR summarizes the findings by noting: Customer service and hospitality at large have declined in the eyes of many Americans. 74% of Americans say they've had product or service problems...
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