Special Reports

As leaders, most of us like to think we’re quite plugged-in with our team. Yet, the reality is if CEOs were contestants on Family Feud, they’d be losing — misjudging the popular opinion of their workplace. When asked to rate their organization’s performance in areas such as burnout, turnover, inclusion...

Shuaib Ahmed’s immigration story is much more than a rags-to-riches parable. Instead, his instructive tale of an early childhood spent with grandparents in a slum in India and then joining a family he no longer remembered in the US whose expectations were excessive and corporal punishment the price he paid...

Post-pandemic, the online presence of businesses worldwide has increased unprecedently. It was to be expected, after all. The appeal of brick-and-mortar stores has been dwindling for a while now, considering the milestones accomplished by e-commerce. Even from the point of view of businesses, online presence has helped them streamline their...

Running a business, in general, is a big challenge. But, when you run a small business, you’re a fledgling trying to soar higher than before. Everything needs to be taken care of from scratch. From the blueprint of the business to resources, there’s a higher degree of volatility than in...

Financial downturns can make companies take drastic steps. All kinds of measures are taken to ensure the survival of the company. One of the measures about which you may have heard is the hiring freeze. Apparently, it is pretty clear from the name itself what it means. But let’s make...

There are many ways to keep reinforcing knowledge shared during training and orientation. Creating a service culture is a long-term commitment driven by caring and focused service leaders. Try these practical ideas to keep customer service alive. Start all meetings with a customer focus Start every single meeting in every...

We’ve been conditioned to believe that productivity means being busy all the time and that feeling burned out by too much work gives us a kind of enviable social equity. The truth is our current productivity mindset isn’t bringing us closer to our desired outcomes. It’s keeping us from them....

“It’s me. Hi. I’m the problem, it’s me,” megastar Taylor Swift sings in her recent hit “Anti-Hero.” While she’s probably not referencing the leaders of skilled trades companies, she wouldn’t be too far off if she was. Most leaders understand that companies in the skilled trades are facing an unprecedented...

As business professionals, we often treat our full-time jobs like a committed relationship, second only to our relationships with our partners and family. Just as with any important relationship in our personal lives, the career highs and lows and periods of growth can ebb and flow, leading to both milestones...

Summary: Descriptive analytics allows organizations to identify patterns and trends with facility data. Together with diagnostic analytics, it elucidates the past to inform decisions that will affect the future of your facilities and assets. There are multiple aspects to the process, and each confers unique benefits. Descriptive analytics is an...