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customer journey

Bekhruz Nagzibekov
CEO Spotlight

Unlocking Success: The Bekhruz Nagzibekov Formula for Building a Thriving Business

In the vast landscape of entrepreneurship, stories of triumph over adversity often stand out as beacons of inspiration. Bekhruz Nagzibekov's journey from a hired worker to the founder of the Ali Group, encompassing businesses like Ali Trend and United Plumbing, is a testament to the resilience and determination required to...
CEO Explainers

Former CFO at Visa Payments Becomes Nucleus CFO

Nucleus Financial Platforms Group has appointed Alexander Filshie as its incoming Chief Financial Officer, pending regulatory approval. Effective immediately, Filshie assumes this role from Mike Regan, who transitions, as previously announced, to the position of Chief Commercial Officer. Regan, in turn, succeeds Alex Kovach, who will depart by year-end. Filshie...
CEO Explainers

Succession Plan for Publix

Publix Super Markets has announced a transition in its top leadership roles effective January 1. Todd Jones, the current CEO, will assume the position of Publix's Executive Chairman. Kevin Murphy, currently serving as President, will step into the role of CEO, while John Goff, the Senior Vice President, will take...
Customer experience (CX)
Big Business

Elevating CX in Digital Retail

As the CEO of a retail company, you understand the importance of customer experience in driving long-term success. Of course, this is true of all businesses to some extent. However, the point is particularly pertinent in the digital retail space, where individuals often have little direct contact with your organization....
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