The customer journey is a marketing phrase that most marketers, SEOs, and business owners have heard before. The customer journey simply refers to how an online consumer becomes aware of a brand, and how they interact with the brand throughout the sales funnel. However, implementing SEO techniques that maximize customer...

Now how would you know what your clients actually want? And to find a perfect reply you’ll surely ponder around concepts like sales, warm customer services and quality products. But what if even after you believe you’ve offered your clients the moon, they still hang-out with your rivals! The finest...

Dame Alison Rose is one of the high-profile guests who has appeared on James Harding’s Thinkin podcast. In 2021, she featured on the business breakfast show to discuss her pivotal work as NatWest’s chief executive. During her tenure at the bank, some of her most notable efforts included implementing Covid-19 support...

Glenn Lurie’s Strategic Vision in Telecommunications: The telecommunications industry is a fast-paced, ever-evolving sector that demands agile leadership and innovative strategies. Glenn Lurie, an industry veteran with decades of experience, has demonstrated an exceptional ability to drive business growth and innovation. His leadership at AT&T and Synchronoss Technologies exemplifies how visionary...

Tracey Biscontini is the founder of Northeast Editing, Inc., a premier editorial services company based in Old Forge, Pennsylvania. Launched in 1992, Tracey initially started the company as a flexible way to continue her passion for editing while raising her children. Her expertise and commitment quickly turned a freelance operation...

Neville Voss, an esteemed entrepreneur based in Hampshire, UK, is a visionary leader in renewable energy, renowned for his innovative approach to scaling sustainable business operations. With a career spanning decades, Neville’s expertise lies in integrating advanced technologies, customer-centric strategies, and environmental consciousness into solar energy solutions. His forward-thinking leadership...

Andre Shammas is an accomplished accountant and tax preparer based in El Cajon, California. Originally from Malaga, Spain, Andre immigrated to the United States with his family in the 1990s, bringing with him a spirit of determination and a deep respect for the power of community. Armed with a Bachelor’s...

Growing up, I was always driven by a desire to please those around me. I worked hard to meet the expectations of others, often putting my own needs aside. It was a pattern that followed me well into adulthood. Raised by two incredibly strong and resilient parents, I inherited my...

Professionally speaking, my venture into the world of CEO Peer Advisory Groups began in the spring of 2010 after accepting a position to lead corporate communication at Vistage Worldwide. In the wake of the 2008 financial crisis, Vistage had fallen off the national media stage, and the CEO wanted to...

Joe Vella is the owner and founder of All Island Handyman & Construction, a leading full-service construction company based in Lake Grove, New York. With over 25 years of experience in the construction and home renovation industry, Joe has built a reputation for delivering exceptional craftsmanship and customer service across...

In today's fast-paced, dynamic marketplace, future-proofing your customer experience (CX) strategy is not just a competitive advantage – it's a necessity. Customers’ expectations are continually rising, driven by rapid advancements in technology and an increasing emphasis on personalized service. To stay ahead, businesses must ensure that their CX strategies are...

In today's fast-changing market, businesses face a lot of challenges, from technological changes to shifting consumer preferences to rising global competition. For these reasons and many more, nearly 20% of small businesses will fail in the first year, with more businesses doomed to fail in subsequent years, data from the...

Shock-Gard, founded in 1997 by Matthew Bullock, has carved a niche for itself as a leading innovator in the cargo securement industry. From its humble beginnings in Philadelphia, Pennsylvania, the company has grown significantly, driven by Bullock’s vision and commitment to solving logistical challenges through advanced technology and sustainable practices....

The art of entrepreneurship has long been a topic of intrigue for new and seasoned business owners. The combination of bold ideas, creative vision, and smart business strategies that lead to the birth of a thriving industry, and unique stories of extraordinary people who went through the myriad of troubles,...

In a rapidly evolving world, strategic visionaries are essential in helping companies navigate through digital transformation. In shaping how companies get value and manage risks effectively, innovation and cultural ethos are vital. Jyotishman Sharma is a leader who has made a significant impact on the industry with his journey from...