Customer retention is one of the most underrated aspects of business today. So much of marketing and business strategy is directed towards brand awareness and increasing customer base, that the value of improving relationships with existing customers is dramatically overlooked. It is estimated that bad customer service is costing US...

Our information age is also an era of unique risk. Dangerous events – e.g., large-scale terrorist attacks, wars, revolutions, financial crises, climate catastrophes – occur before warning or preparation can take place. Add to that the growing complexity of the business environment, rapid technological advances, and dramatic changes in industries,...

As a business owner you have a lot of responsibilities. Simply making sure you stay in the black isn’t enough, you also need to ensure your employees are motivated and that the company is protected against any threats. One of the areas that entrepreneurs seldom consider is the economic and...

Among the most important decisions any Board of Directors make is who to appoint to the role of CEO.  The decisions the CEO in turn makes about the leaders they entrust to lead their team unquestionably has a profound impact on the performance and ultimately viability of any business.   Poor...

Technology is a combination of skill, technique, a method and above all a combination of all of these together. Technology has brought tremendous convenience to our lives by enhancing our abilities and therefore, has become an essential part of our everyday routine. Technology goes hand in hand with science to...

Most corporations have a relocation policy that governs the process of finding housing, moving, and transitioning into the new work environment. The method your firm administers to relocate and resettle your employees is more vital than many managers realize. Unfortunately, some corporate relocation programs leave something to be desired, which...

A recent infographic from career-matching platform Sokanu examined the happiness of workers in America, and how job satisfaction varies across both profession and location. According to the data, the happiest places to work include Hawaii, West Virginia, and Maine, while the states with the lowest career satisfaction are Washington, Rhode...

Harvard Business School (HBS) has topped Bloomberg's prestigious business school rankings for full-time MBA programs for the 2nd year on the trot. Attending a top MBA program is an expensive endeavor, for example, if you were to graduate with your MBA from Harvard Business School, the total cost of 2...

In the early decades, a specialised academic background for running a successful business was not mandatory. But with the emergence of fresh ideas and new competition, the Importance of specialized B schools has increased considerably since the 20th century. Today, to conduct a successful business, an outstanding entrepreneurial thought along...