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Wednesday, January 14th, 2026 6:38 PM

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Analytics & Strategy

Mike Durkin and the Work of Building Trust in Home Care

Mike Durkin did not plan a career in home care. Like many small business owners, his path started with a personal problem that had no easy answer. Fifteen years ago, Durkin and his family were trying to find reliable help for elderly relatives. The process was confusing. Calls went unanswered....
Dr. Joe Zammit-Lucia
Executive Briefing

When ‘Purpose’ goes too far

In 2023, Coutts, a British bank and part of the NatWest group, closed the bank account of Nigel Farage, a prominent UK political figure and now leader of Reform UK. While initially arguing that the closure was for commercial reasons, it subsequently emerged that Farage’s political views were an important factor in the bank wanting to remove him...
Dr. Debra Clary
Executive Briefing

Why Curiosity Gets Punished at the Top

Most leaders say they value curiosity. Most organizations say they reward it. The data—and lived experience—suggest otherwise. In executive teams across industries, curiosity is often praised in theory and penalized in practice. Leaders encourage people to “think differently,” yet when decisions need to be made quickly, questions are treated as friction....
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