Executive Insider

Security is often viewed as a necessary cost of business. The security professionals working for organizations have innovative ideas, and with the right technology, they can provide immense value above and beyond preventing theft.  Every security department is collecting massive amounts of information and data from its various systems daily,...

Should the US Supreme Court eventually decide to over-ride Roe vs Wade as is suggested in the leaked draft opinion, US corporations will come under extreme pressure to ‘take a stand’. Many are already under such pressures.  Should they succumb or should they keep schtum? Being Political There is little...

For years I’ve been asked during Q&A sessions, “Why is customer service so poor?” It’s often posed as a rhetorical question with no answer expected. But I answer it anyway.  The reason that you and I, as customers, consistently receive indifferent, transactional, or apathetic customer service is because exceptional customer...

Artificial intelligence and automation can be powerful tools in sales, helping businesses find more qualified leads and close deals faster. However, AI can’t do it alone. It needs the skills and human connection that only qualified salespeople can offer to truly be effective. In small but significant ways, AI has been a part of the sales process for a long time....

As employees grapple with alternative ways of working in the wake of the pandemic, they’re leaning on and learning from new technologies more than ever before. And they expect their workplaces to do the same. To keep employees engaged and happy, company leaders must prioritize implementing new technologies aimed at bettering employees’...

We’ve only seen the tip of the blockchain iceberg. Enterprises that get involved now will have many opportunities to tap into its fullest potential. The first step is finding out where blockchain can bring the most significant advantages today. Spending on blockchain technology totaled $6.6 billion in 2021 as more companies figured out...

About a decade ago, I decided to join a friend’s retreat. It was a planned weekend for people to take time out. At that time in my life, I needed to get to know new people and expand my circle of friends, so I decided to go. I left without...

Our contemporary culture gives us access to an abundance of choices.  Study. Don’t study. Work. Don’t work. Career choices: endless. Job opportunities: unlimited. At times, choice can be overwhelming.  What should you do?  Which opportunity should you pursue?  In the face of too much choice, you may find yourself avoiding...

If I were to take a “blue widget” from each one of us, set them side by side, and ask typical customers to choose the best, they would probably have a difficult time. All of the widgets would be very good, and all very similar. We know there are differences...

My favourite word has always been ‘why.’ Understand the ‘why’ before asking further questions. Why build a purpose-driven company culture? A purpose-driven company culture is clear about its direction and actively makes sure everyone in the company is working in the same direction. Every individual has a heartfelt sense of...