Education and Career

In June 2021, a notable airline company was frantically working to reschedule flights for hundreds of passengers. Disorder halted the flow of operations. Flights were delayed, rescheduled, and canceled as angry customers demanded refunds. The impact on the airline’s brand and reputation was devastating. The event was so dire that...

Customer experience is a complex relationship between your company and your customers. The most successful companies out there are defined by the customer experience that they offer. For an approach to be effective, a company must take care to account for every element of the customer experience. There is a...

With large numbers of employees voicing their desire to continue working remotely, and the delta variant causing companies to scrap or scale back plans to return to the office, remote work is here to stay. Smart CEOs are not fighting it, they’re embracing it. Here are four ways you can...

The technical specialists in an organisation have the potential to help create new products, introduce better process and cost saving, and innovate to make your company more competitive. These are all offers that the executive suite is keen to hear. But in the majority of organisations, few ideas for technical...

It is interesting to see which colleges some of the most successful CEOs attended. After all, does the right choice of college play a role in laying the right foundations for a person's subsequent course? Carl Douglas McMillon, president and CEO of Walmart after high school attended the University of...

We all aim for career satisfaction, to be secure, challenged and productive in our workplace. That is not the case all the time. Some of my coachees have either outgrown their roles or are no longer in the right organisation to suit their skillset and career plans. We all may...

A college education is vital since it is a tool that improves the quality of life. Individuals attain knowledge and skills to set up sustainable businesses or seek employment in lucrative organizations. Either way, enrolling in college is a life-changing achievement for many people. That is why it is advisable...

Chronic work-related stress is linked to health issues such as depression and coronary heart disease and directly impacts workplace productivity, retention, job satisfaction, and personal and professional relationships. A certain amount of pressure is good for you. When you experience the right amount of challenge and interest, your brain releases...

Before stepping up to the podium, facing the camera, or firing off an email, there is one essential element every successful communicator must have: a well-thought-out message. And when communicating in a crisis situation, the importance of getting your message right is magnified tenfold. Messaging is everything. It is the...

Metaphors can be powerful. “She has a heart of gold.” “All the world’s a stage.” We hear a good one and like magic an image or idea from an entirely different zone can suddenly shed new light on a challenge or opportunity we face in our own zone that has...