Education and Career

How should organizations reshape the hybrid office space to maximize productivity? What will the new workspace — from the office to homes — look like in the future? We know it will be different. But to survive and thrive in the post-COVID world, you need to adopt best practices on...

You've almost certainly heard the phrase "he/she is a natural leader" to describe someone — maybe even someone in your peer group or company. Being a natural leader often seems to have a kind of "know it when you see it" quality — and some believe that leaders are born,...

Luxury Institute in a recent post addressed the issue of customer retention and how it can be achieved. According to data, a 5% increase in retention can increase profits by 25% to 95%. Luxury Institute proposes seven new rules that can lead customer retention at a higher level. Rule #1:...

Surveys show that anywhere from two-thirds to three-quarters of all employers intend to have a hybrid workforce after the pandemic as part of their return to office plan. Employees would come in one to three days weekly to work on collaborative tasks with their teams. The rest of the time,...

In June 2021, a notable airline company was frantically working to reschedule flights for hundreds of passengers. Disorder halted the flow of operations. Flights were delayed, rescheduled, and canceled as angry customers demanded refunds. The impact on the airline’s brand and reputation was devastating. The event was so dire that...

Customer experience is a complex relationship between your company and your customers. The most successful companies out there are defined by the customer experience that they offer. For an approach to be effective, a company must take care to account for every element of the customer experience. There is a...

With large numbers of employees voicing their desire to continue working remotely, and the delta variant causing companies to scrap or scale back plans to return to the office, remote work is here to stay. Smart CEOs are not fighting it, they’re embracing it. Here are four ways you can...

The technical specialists in an organisation have the potential to help create new products, introduce better process and cost saving, and innovate to make your company more competitive. These are all offers that the executive suite is keen to hear. But in the majority of organisations, few ideas for technical...

It is interesting to see which colleges some of the most successful CEOs attended. After all, does the right choice of college play a role in laying the right foundations for a person's subsequent course? Carl Douglas McMillon, president and CEO of Walmart after high school attended the University of...

We all aim for career satisfaction, to be secure, challenged and productive in our workplace. That is not the case all the time. Some of my coachees have either outgrown their roles or are no longer in the right organisation to suit their skillset and career plans. We all may...