Failed BPR: Is it Emotional Intelligence that Matters?
Business Process Redesign/reengineering (BPR) has surely failed. A number of studies show almost 70% BPR results in failure . The initial idea of BPR advanced by Davenport in his book Process Innovation (1992) was a modest model with a sensible trail for change; later it became a much-hyped practice for managers, popularised...