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Education and Career

Education and Career

Failed BPR: Is it Emotional Intelligence that Matters?

Business Process Redesign/reengineering (BPR) has surely failed. A number of studies show almost 70% BPR results in failure . The initial idea of BPR advanced by Davenport in his book Process Innovation (1992) was a modest model with a sensible trail for change; later it became a much-hyped practice for managers, popularised...
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