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archiveCo-Founders Insider

Steve Curtin
Chief Executive Insider

How to Elevate Customer Service by Design

For years I’ve been asked during Q&A sessions, “Why is customer service so poor?” It’s often posed as a rhetorical question with no answer expected. But I answer it anyway.  The reason that you and I, as customers, consistently receive indifferent, transactional, or apathetic customer service is because exceptional customer...
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