archiveChief Quality Officer Insider

Now, more than ever, employee engagement is critical for business success. But frontline workers are often left out of the conversation, which can have a significant ripple effect throughout an organization. To keep your deskless employees connected to and engaged with your company’s goals, follow these three steps.  Employee engagement...

In his short philosophical essay, “On Thinking for Oneself,” Schopenhauer reinforced the message of individual thought. He compared the vast knowledge one may have to an enormous library: “Just as the largest library, badly arranged, is not so useful as a very moderate one that is well arranged, so the...

Benjamin Franklin said, “The idea of what is true merit should also be often presented to youth, explained and impressed on their minds, as consisting in an inclination joined with an ability to serve mankind, one’s country, friends and family; which ability is with the blessing of God to be...

The Business of Dress Revisited 25-Years Later … So where are we globally 25 years later … Since 1997, the three largest industry studies, countless Doctorial students research interviews on casual dress in the Workplace and its relationship around professionalism, productivity and profitability have drawn upon research and feedback I...

The celebration of Columbus Day – that is, commemorating the landing of Christopher Columbus in the Americas in 1492 – is a double-edged sword. Of course, we patriotic Americans are eager to honor the explorer who was integral to the founding of our nation, and we’ve done so in the...

I’ve shared many inspirational quotes from legendary coaches and athletes. While I’m typically more of a team sports fan, I find myself thinking about the Mike Tyson quote: “Everybody has a plan until they get punched in the face.” Because, recently, the world seems to be getting punched in the...

Is there a connection between profit and the executive leadership behavior in your company? Is there an unused potential to increase productivity in your company? Research from positive psychology has shown a connection between productivity, profit and work engagement in companies. There are even some investors that are using the...

Attracting clients is an ongoing conundrum for all business owners. From top-level entrepreneurs to local shop owners, and from online storefronts to established corporations, we can’t do business without customers. According to Presenceology Founder and CEO Mila Yoli, the actual issue is not attracting clients — but attracting the right ones....

The pandemic has altered everything about how business is done. To fully reap the benefits of the new digital financial landscape, CFOs need to refresh their current skill sets. Reeducating yourself and adapting to the changing business market starts with brushing up on these three skills. COVID-19 permanently changed how companies...

Customer experience is becoming an increasingly critical aspect of retaining customers and boosting revenue. As most business leaders know, it costs more to obtain a new customer than it does to retain an existing one. To reap the rewards of CX and expand current relationships, follow these three steps. As...