archiveChief Process Officer Insider

And how your security process may be driving customers away. It’s a common scenario these days: Your customer is returning to take advantage of your spring offers, so they go to log in, but they can’t get in right away. Your site or mobile app now requires them to verify...

Our interactions throughout the day play a critical role in our psychology and personal evolution. To learn who we have to keep and who we have to reject we need to have the essential criteria that will allow us to judge every situation impartially. In addition, we need to learn...

When I transitioned recently from CEO of Cirque du Soleil to Executive Vice-Chairman of the Board, it gave me the chance to reflect on my two decades at a company that changed my whole approach to business and life. At Cirque, I learned that creativity is essential in business –...

Race is one of those topics that impact the organization at various levels, yet conversations about race require a willingness to take a risk. As a director or a CEO, you take risks regularly. This risk, however, can help you to create a more productive, inclusive, and innovative work environment—making...

As the old joke runs, “it’s difficult to make predictions, especially about the future.” That said, the ability to help clients anticipate the future, embrace new opportunities and transform their operations has always been a central part of Arthur D. Little’s consulting philosophy. It’s fitting then that, as we celebrate...

The funny story of deodorants gives us the inspiration to talk about how the beauty industry has conquered the world. It is interesting to think how deodorants appeared over human history making hesitant steps in order to see whether they are necessary. The way they are released in the market...

Drilling down on problem solving sharpens our critical thinking skills. We are presented with problems every day, in our businesses, our careers, and our family lives. (Of course, on a broader scale, our country faces many challenges each day, and when we hone our critical thinking skills, we are in...

India is home to several leading corporate executives, entrepreneurs, business leaders, and experts. This represents the country's excellence of education and vision for developing a workforce that serves the country and makes a big name out in the world. We have heard of a significant number of Indian executives and...

How social are the citizens in each country around the world? One way to find out is to consider how often they visit a cafe or a bar. A survey was conducted to find out the most social people on the planet according to their presence at restaurants, bars or...

Nearly two years after the first outbreak, COVID-19 continues to significantly impact our lives. As new variants like Delta and Omicron arise, the spotlight is once again being placed on vaccination.   While adults all over the world have been receiving COVID-19 vaccines for more than a year, only recently has...