archiveChief Government Relations Officer Insider

Listen to your B2B customers and you’ll hear something amazing: the keys to your true competitive advantages. That’s the power that comes from a type of deep qualitative research called Voice of Customer (VOC).  Often used to undercover early warning signs of customer dissatisfaction, we find VOC research can be...

I am proudly old school, and not alone. There are many more of us out there. Underground, we have become the alternative subculture. Not to defy change but preserve what we know works. Resistant to superficial innovation, just for the fake of it and a preference for enduring qualities, we...

There's been a great deal of conversation lately about the existence of five generations in today’s workplace. This reality is an opportunity that leaders everywhere should embrace. Being a Boomer, I marvel at Gen Y and Gen Z and their healthy perspective on relationships, taking the long view, and valuing...

Being a mother and parent is one of the most important jobs in the world. Motherhood also transforms many women into better leaders, otherwise known as ‘power moms’. Yet, the pandemic attached a penalty to such skills, with over two million women across the globe, forced to leave the workforce...

We all have values that underpin how we feel, think and act, and they can be challenged in the workplace. So what should you do when you find yourself in a role or working for an organisation that doesn’t align with your values? Here are five tips for aligning your...

Supply chain disruption seems to be a never-ending battle for most companies. Regardless of what kind of business you run, you’ve likely felt the strain of supply chain disruption in some way. AI solutions can help overcome many of the challenges and improve your supply chain overall.  The supply chain...

What percentage of the time do your people tell you ‘the truth, the whole truth, and nothing but the truth’?   Hint: it is never 100 percent.  Our people typically tell us a version of the truth that they think is in their best interest to have us believe. They do...

Being a mother means being “on the clock” 24/7, 365 days per year. In many ways, being in a leadership role can sometimes feel the same way. Each day brings on a new set of challenges, and sometimes there is no telling what those challenges will be, when they will...

The COVID pandemic brought with it a variety of unforeseen consequences, not the least of which was a business creation boom.  In 2021, there were 5.4 million new business applications, on top of the record 4.4 million in 2020. Many of these businesses were already in the pipeline, and were...

Business intelligence, or BI, has become a buzzword across industries, encompassing the various processes, tools, and methodologies that enable companies to collect data, analyze it, and get better answers to key questions. Business intelligence is a data-driven process of understanding your business so you can make better decisions based on...