archiveChief Design Officer Insider

Traditional customer service (CS) in the business world is officially DEAD! We are now in a world that demands things faster, more conveniently and cheaper- and we have given up much our demand for exceptional service. If we go to the drive-thru to get our morning caffeine and only have...

As of 25 March 2022, with a net worth of roughly $257 billion, Elon Musk is the richest person in the world, followed by Jeff Bezos(No. 2, $188 billion), Bernard Arnault(No. 3, $142 billion); and Bill Gates(No. 4, $133 billion). Warren Buffett is the fifth-richest person in the world, with...

As we’re approaching better times ahead, employers are planning for the future of work. There are a lot of questions and conversations surrounding workplace trends and how organizations plan to move forward.  Prior to the pandemic, there may have been employers who were reluctant to initiate a work-from-home culture/policy for...

It is assumed that when people move from a ‘doing’ role to a ‘managing’ role, they will know what they need to do. That they will ‘pick up’ how to lead as they go along. However, leading a team requires a new set of skills that are difficult to just...

The Past: Dealing with addiction: Following a tumultuous home life, my brother fell into drugs at a fairly young age and spent nearly two decades struggling with addiction. Unfortunately, this is not an uncommon situation. In the United States alone, there are reportedly over 21 million people dealing with at least...

Jim Collins published Good to Great in 2001. I read it around then because everyone was reading it. Its title was intoxicating. It resonated. Who wouldn’t want to know the secret to being great? I did. Its timing was great for me, too, as I was still thinking that I...

CEOs are known for being extremely ambitious. They are constantly pushing themselves to get more done, produce better results, and reach new heights. This relentless drive is the fuel that enables them to accomplish incredible things. Kevin Ford, CEO of Calian Group, a publicly-traded company that provides innovative solutions for...

The pandemic forced leaders to reconcile with the need for effective hybrid and remote team management strategies, including in performance evaluations. Research has shown the benefits of moving away from large-scale quarterly or annual performance reviews. Instead, systematic, frequent, and brief reviews focused on task performance, effective feedback and coaching,...

Readers of this magazine are well versed on the challenges of the Great Resignation, which has seen an estimated 24 million or more American employees leave their jobs between April and September 2021.  Such disruption creates challenges for companies, but savvy leaders understand the opportunity to differentiate their company by...

In today’s world, we place a premium on adaptability. Whether in the boardroom or on the football field, we are challenged to adapt to difficult conditions or try something new to respond to the unexpected. During this year’s NFC playoffs, the 49ers overcome the bitter cold at Lambeau Field to...