archiveChief Customer Officer Insider

Have you ever struck up a conversation with another executive at a conference or a reception and then noticed as that executive seemed to have a knack for working the room? In other words, that executive was seizing the moment and maximizing his or her interactions with the other attendees...

In today’s business world, organisational risk is virtually unavoidable. Have you found that you are properly assessing and managing risk, or do you feel like you are continuously trying to get control? After all, your risk management strategy influences how your organisation operates. You need to comply with market, legal...

It’s surprising that many workplaces do not encourage the sharing of challenges or failures and even sometimes the sharing of successes. Therefore, if the culture you work within doesn't have a focus on sharing lessons, it may be something that never enters your mind or your team, especially if that...

Brit Ltd, a global specialty (re)insurer and subsidiary of Fairfax Financial Holdings Limited, announced that Matthew Wilson, group chief executive officer (CEO), will be taking an indefinite leave of absence due to health reasons. During this period, Martin Thompson will step in as interim group CEO, subject to regulatory approval....

The path to global wellness in your business may be through partnerships, collaborations, mergers, or associations with other organizations that can exponentially accelerate your business footprint. Just as in today’s new labor climate, McKenzie estimates 20-million workers just this year quit their jobs, another 50-million held up on the unemployment...

What percentage of projects in your workplace miss the deadline or go over budget? How often do you see are hiring decisions and employee performance and promotion assessments influenced by factors not relevant to job competency? How frequently are your team’s members overconfident about their decisions? If you didn’t answer...

In April my ex-husband passed away after a very short battle with cancer. It’s an unusual expression -  to ‘battle’ with cancer. There was no battle. The cancer was cunning. It arrived unannounced and spread its evil through his body without fanfare. By the time he was aware that he...

During the pandemic, some mid-market companies were forced into survival mode, feeling like they couldn’t afford to stray from what traditionally worked. But the key to long-term success is steady research and development. Here’s how they can adopt a technology focus. It’s often said that in the digital age, every...

The other day I was watching a Tucker Carlson Talkshow with a focus on Hungary. Several reasons motivated my interest: one was that Hungary is hardly ever mentioned in broadcasts or social media, and if so, only with a heavy negativity, as the bad guys. For example, Mr. Biden referred...

People often ask: “What does my childhood have to do with the business I run?” The answer is... Everything! Effectively growing and leading a business requires executives and owners to be aware of any personal blocks they have that could negatively affect business growth. Past trauma, defined as any event,...