archiveChief Customer Officer Insider

Traditional customer service (CS) in the business world is officially DEAD! We are now in a world that demands things faster, more conveniently and cheaper- and we have given up much our demand for exceptional service. If we go to the drive-thru to get our morning caffeine and only have...

As of 25 March 2022, with a net worth of roughly $257 billion, Elon Musk is the richest person in the world, followed by Jeff Bezos(No. 2, $188 billion), Bernard Arnault(No. 3, $142 billion); and Bill Gates(No. 4, $133 billion). Warren Buffett is the fifth-richest person in the world, with...

As we’re approaching better times ahead, employers are planning for the future of work. There are a lot of questions and conversations surrounding workplace trends and how organizations plan to move forward.  Prior to the pandemic, there may have been employers who were reluctant to initiate a work-from-home culture/policy for...

It is assumed that when people move from a ‘doing’ role to a ‘managing’ role, they will know what they need to do. That they will ‘pick up’ how to lead as they go along. However, leading a team requires a new set of skills that are difficult to just...

The Past: Dealing with addiction: Following a tumultuous home life, my brother fell into drugs at a fairly young age and spent nearly two decades struggling with addiction. Unfortunately, this is not an uncommon situation. In the United States alone, there are reportedly over 21 million people dealing with at least...

Jim Collins published Good to Great in 2001. I read it around then because everyone was reading it. Its title was intoxicating. It resonated. Who wouldn’t want to know the secret to being great? I did. Its timing was great for me, too, as I was still thinking that I...

CEOs are known for being extremely ambitious. They are constantly pushing themselves to get more done, produce better results, and reach new heights. This relentless drive is the fuel that enables them to accomplish incredible things. Kevin Ford, CEO of Calian Group, a publicly-traded company that provides innovative solutions for...

The pandemic forced leaders to reconcile with the need for effective hybrid and remote team management strategies, including in performance evaluations. Research has shown the benefits of moving away from large-scale quarterly or annual performance reviews. Instead, systematic, frequent, and brief reviews focused on task performance, effective feedback and coaching,...

It is pretty powerful that we have the choice to make this year whatever we want it to be.  There are things that aren’t in our control, but the good news is we all have the choice to choose and influence how this year looks both personally and professionally. Like...

It seems obvious to most people that businesses of all types are changing, adapting, and evolving in response to the Covid Virus and its’ effects on business. Observing this is continual daily everywhere. Discussing this with business owners, management, staff, and employees of all types of business and companies, confirm that...