archiveChief Customer Officer Insider

Inflation has subsided some, but it's still far above the last few decades.  To bring it down, the Fed is raising interest rates, which has forced corporate leaders to be more discerning about where and how they invest in growth. NASDAQ’s CEO, Adena Friedman, said it well when she wrote...

The role of the father in a family is so underestimated that it was not until recently that we began to remember that there is Father's Day, and it is on the 20th of June. The fact that the father does not have a strong connection with the newborn due...

Laura Gassner Otting inspires people to push past the doubt and indecision that keep great ideas in limbo by helping audiences think bigger and accept greater challenges that reach beyond their current, limited scope of belief. Her advice is undoubtedly precious to CEOs.  Continue reading this interview to learn more...

Are your actions and behaviors as a leader worthy of respect? It’s a simple—yet loaded—question.  While you may believe other people should treat you with respect because of your status, authority, or position, you can’t expect they automatically will. The Respectful Leader will make an ongoing effort to be respect-worthy. ...

“I would bet 10 percent or more of our remote staff, especially programmers, are working two remote jobs! We need to stop this before it escalates and get everyone back to the office.” Thus spoke the Chair of the Board of a Fortune 1,000 tech company when I met with...

Legal education is underrated. Well, honestly, what I mean is people, understand legal education from a very truncated point of view. To many, it is another aspect of academia that ultimately plays out in courts, policies, and corporates. But, there is more to legal education than just memorizing statutes, making...

Empathy is the ability to understand what other people feel, see things from their point of view, and imagine yourself in their place. That understanding helps us to better decide how to respond to a situation.  Starting at the top  Leaders of a company, and of people, bear tremendous responsibility....

As a technologist and inventor, my goal is to create a world where mixed reality is a complement to the real world, rather than a replacement for it. Below, I take a brief look at mixed reality and its amazing potential.  What is Mixed Reality?  Mixed reality allows you to...

I am often asked how I got to be a CEO. It seems like a simple question. And in a sense, it is. Most people who ask are looking for a simple answer. Most people who ask are hoping for a few things that I did, so that they can...

From cruise lines packed with Broadway show performances to one-of-kind music acts that include licensing deals with the likes of Rolling Stone Magazine, live entertainment is evolving and so is the way people want to consume it.  Reminiscing on the peak of entertainment in 2003, Hairspray won best musical at...