archiveChief Customer Officer Insider

Half of the nation is struggling with the shock that a former president who staged an insurrection has been reelected. It recalls the shock when Marion Barry, after being imprisoned for smoking crack, was reelected mayor of Washington, DC. Then as now, the shock can be relieved by finding humility...

It’s easy to state in a strategy document that well-being is a priority, in the hope of providing fulfillment to every individual. And quite another to do it in practice. Many companies struggle with the development of  strategy and associated approval process. Indeed, the strategy itself can become the source...

Nearly two decades after its founding, Etsy has grown from a niche marketplace for handcrafted goods to a multi-billion-dollar e-commerce powerhouse, boasting over seven million sellers and more than 90 million buyers. Speaking at the Web Summit tech event in Lisbon, CEO Josh Silverman emphasized that artificial intelligence is now...

On November 12, 2024, the VIA Metropolitan Transit Board of Trustees unanimously approved the appointment of a new President and CEO for the region’s transportation network. Jon Gary Herrera is set to take over the role from outgoing CEO Jeffrey C. Arndt, starting January 4, 2025. Arndt’s leadership has been...

One of my favorite things about speaking at a conference is that if you keep your eyes and ears open, you will likely get more value than you give. As hard as I may try, I can only do so much in an hour versus the many hours I spend...

In July 2025, 39 countries will deliver their voluntary national reviews (VNRs) to the UN High-level Political Forum on Sustainable Development (HLPF), with most countries presenting their third VNRs. Guatemala, Indonesia, the Philippines, and Qatar will be among the few presenting their fourth reviews, while no nations are scheduled for...

The recent Election Day was a game-changer for the crypto industry, and no one benefited more than Coinbase’s CEO, Brian Armstrong. On Wednesday, Coinbase shares soared by an unprecedented 31% as investors rallied around the company’s successful push to elect pro-crypto candidates. Fairshake, a Coinbase-supported political action committee, reported that...

Two years ago, I began writing about "Creating a True Health Ecosystem for Human Flourishing." Since that time, I have continued to explore the concept of an ecosystem built solely for the Care of Health —a comprehensive approach to human flourishing that extends far beyond traditional medical care. Today, global...

Everyone’s talking about AI, and some folks are wringing their hands, wondering if it’ll spell the end of human creativity. Here’s a spoiler: It won’t. AI isn’t about elbowing out human imagination — it’s here to give it room to breathe. By taking on those time-sucking, mind-numbing tasks, AI frees...

Peloton Interactive, Inc. has announced the appointment of Peter Stern, a distinguished leader with extensive experience at major brands like Apple, Ford, and Time Warner Cable, as its new CEO and President, effective January 1, 2025. The company anticipates Stern’s appointment to its Board in the near future. Board Chair...