archiveChief Customer Officer Insider

In recent months, Chicago has seen steady growth in the number of small businesses launched by immigrants from around the world. More and more local enterprises reflect the city’s cultural diversity - from bakeries and coffee shops to artisan workshops and family-run patisseries. According to local analysts, there’s a rising...

A common mistake leaders make when looking for high performers in their organization is confusing effort with ability. Yes: aardvarks work hard. But they'll never fly.     Aardvarks are world-class at one thing: eating bugs. Fifty thousand bugs a night isn’t unusual. When they tuck a napkin under their Tubulidentata chins,...

Corporate responsibility has been ingrained in Summit Group's operations since its founding by Muhammed Aziz Khan. While the company has built Bangladesh's largest infrastructure conglomerate, it has simultaneously pursued initiatives aimed at addressing social and environmental challenges. This approach reflects Khan's belief that business success should translate into broader societal...

Entering the U.S. market offers tremendous opportunities for foreign companies—but also presents legal complexities, particularly around national security regulations. Among the most critical areas to understand are U.S. export controls, which regulate the transfer of specific technologies, products, and technical data to foreign persons or countries. These rules extend beyond...

From innovative apps to global partnerships, Oleksandr Strozhemin demonstrates how technology can redefine corporate success and inspire a new era of business evolution. “Innovative digital solutions change industries and markets. Forever…” — Oleksandr Strozhemin  The name of Ukrainian entrepreneur Oleksandr Strozhemin, founder of Trinetix, is increasingly heard in exclusive business...

All people have the same rights. Everyone has the right to live, be free, feel safe, and be heard. Sometimes, words don't come easily when we go through difficult situations. But some people dare to speak out loud about what they are going through and become an inspiration to others....

An HR expert holding both the CPHR and SHRM-SCP designations and an author of an original HR methodology explains why the employees’ well-being is essential for any business and how organizations can thrive by putting people at the center of their strategy.  In March 2025, Cases&Faces International Conference and Award...

On a hot summer night in 1973, Colonel Joe Alon, a decorated hero of the Israeli Air Force and the military attaché to the Israeli embassy in Washington, D.C. pulled into the driveway of his residence in Chevy Chase, Maryland, after returning from a going away party for a colleague. ...

We've all had those feelings of dread, deep within our stomach—whether it be on a Sunday evening at the thought of having to go to work, the journey in, a presentation you have to give, or a meeting you have to attend. In some cases, people literally hate their job,...

Everyone celebrates the deal. Few prepare for the challenge that begins the next morning: integration. Financials and synergies may look perfect on paper, but if people, processes, and cultures aren’t aligned quickly, even the strongest acquisition will unravel. CEOs who win at integration don’t just protect the value of the...