archiveChief Customer Officer Insider

For many entrepreneurs, the thought of relinquishing control of their company or even contemplating a future beyond their leadership provokes anxiety. Yet, ignoring succession planning poses significant risks to the continuity and prosperity of businesses. Why Business Owners Put off Succession Planning   The reluctance of business owners to engage in...

Bharti Airtel has named Sharat Sinha as the new CEO of Airtel Business, effective June 3. In his new role, Sinha will report to Gopal Vittal, CEO and MD of Bharti Airtel, and will be part of the Airtel Management Board. Sinha expressed enthusiasm for joining Airtel Business, recognizing it...

On June 1, Manishi Sanwal will step down from his roles as Co-founder, CEO, and Managing Director of Voiceback Analytics. Shubhra Misra is set to take over these responsibilities. Sanwal, a respected figure in the travel retail sector, is anticipated to embark on a significant new venture soon. Voiceback Analytics,...

I can do this.  It took me a lot longer to say those words than I care to admit. But a simple feeling that started with a merchant’s booth at a holiday-themed trade show soon blossomed into a subscription box empire all my own. Across the monthly box industry, I...

The Fracht Group has announced the appointment of Mark Huesler as its new Chief Financial Officer for North America. In this role, Huesler will be responsible for overseeing the company’s financial operations, including strategic financial planning and ensuring fiscal stability. Huesler brings over 20 years of financial leadership experience to...

Marcus Teilman, who has served as the CEO of Fragbite Group, a prominent gaming and esports company, has stepped down from his role. According to the company, Teilman is leaving to explore new opportunities. Stefan Tengvall, currently the Chairman of the Board of Directors, will temporarily take over as CEO....

Up until last month I was a Business Class virgin. Sure I’ve had a handful of domestic business class flights (ummm…3 in my life), but never had I experienced the pointy end of the plane when flying internationally. Why pay an insane amount of money, I reasoned, to upgrade for...

Africa is experiencing significant migration, both within the continent and beyond. Internal displacement, where people are forced to leave their homes but remain within their country's borders, is a major issue. The Democratic Republic of the Congo has the highest number of internally displaced persons in Africa, with around six...

Having the right tools can make all the difference between closing deals and falling behind. Investing in cutting-edge technology gives businesses a competitive edge, streamlining processes and enhancing productivity. From customer relationship management software to advanced analytics tools, staying ahead in today's fast-paced market requires harnessing the power of innovation....

The private equity market remains a dynamic and influential sector in global finance, focusing on privately held companies to generate long-term returns. Despite occasional market fluctuations and regulatory hurdles, the private equity landscape continues to offer investors diverse avenues for creating value and realizing capital growth. According to Bain’s Global...