archiveChief Customer Officer Insider

Robert McKenna III, a California-based attorney who specializes in professional, general, and product liability defense, recalls he had an early inkling of just how far reaching the ramifications of the COVID-19 pandemic would be on the day-to-day realities of the workforce long before the full impact hit home. Early in...

In 1972, feminist activists proclaimed, “The Future is Female.” Today, 50 years later, that declaration seems to be coming to fruition. In 2021, studies showed that 26% of CEOs and managing directors were female. That same year, the Fortune 500 reported an all-time high of 23 female CEOs, 6 of...

My first job after college was as a management trainee for a large financial institution. My training was designed to last a full year and provided broad exposure to numerous aspects of banking. At the completion of the program, I was to be promoted into a leadership role—that’s assuming I...

Leading a biotech organization can be described by some as complex, intriguing, transformational, stressful, and impactful. Sounds like a lot to manage, doesn’t it? Those who fill leadership roles in these organizations are tasked with going up against challenges and facing situations that are not fluid across all industries. Biotech...

Empowerment is not just delegation (which is really the act of acting on your behalf), nor is it working with you on something (that’s collaboration), nor being supervised (that’s training), nor being told to own your decisions (that’s accountability).   True empowerment literally means you have to give some of your...

Up ahead is the proverbial road to business success.  It’s a narrow road, flanked by a constantly changing landscape. There are potholes, steep drop-offs at the edge, and sharp turns that hide what’s coming next.  Luckily, you’re on a bus.  It’s a big bus, with everyone on your team seated...

Time is up for the irreproachable leader whose very presence can cause waves of terror among employees. So too is it up for the stoic, detached, and unflappable leader whose inability to be seen as anything but in control creates tense and inauthentic interactions.  What we need today are leaders...

While I will never be glad that a pandemic occurred, I do think that there’s a sort of beauty to what it’s done on a business level. Please don’t get me wrong: I absolutely recognize, of course, that there are plenty of businesses that have suffered greatly and left people...

Human resource heads of organizations and businesses are always expected to remain agile and adaptive to the changes taking place in, around, and outside their workplace. Yet the forces of changes engendered by the knowledge economy, digitalization and technology, and the pandemic have made their job extremely challenging by throwing...