archiveChief Accessibility Officer Insider

A Need to Measure: How does a business know if its customers are likely to repurchase or send their friends? The answer usually involves the Net Promoter Score™ or NPS. As you likely know, the NPS was created by Fred Reichheld as part of his work with the consulting group...

Adam Markel has passionately explored and made us feel the adventure in his latest book ‘Change Proof, leveraging the power of uncertainty to build long-term resilience”. As rightly said by Marshall Goldsmith the New York Times #1 best-selling author of Triggers, Mojo, and what got you here won’t get you...

When we ask leaders what they consider to be their biggest strengths, they usually declare a mix of drive, or focus, or creativity. Sometimes they proclaim solutions-orientation, strategic-focus, or risk-taking. You know, the usual suspects. You are likely agreeing with most of these attributes and sentiments as you are reading...

Jerry Cristoforo is a global leader and senior executive in the computer and financial services industry. He employs his extensive management and technological experience in start-ups, product development, workflow re-engineering, large-scale systems integration, blockchain, and project management. Currently, he is striving to build a more transparent and efficient green economy...

The greatest responsibility that modern CEOs carry is mitigating cyber risks in their organizations. The issue of cybersecurity is so prevalent, so widespread, and so impactful that a single IT manager or cybersecurity specialist cannot reasonably be expected to manage risk on their own—mitigating cyber threats is a C-suite responsibility....

To many people, gaming is kids sitting in front of a computer. But that is only the tip of the iceberg. In fact, games allow deeper connections with our world and create greater cultural understanding. Esports is changing our world in four ways: virtual experience economy, virtual status symbols, shoppable...

In every organizational relationship, there’s an accountability equation at play. Accountability matters because it functions as the invisible thread that enables effective interactions with others.   But in its traditional sense, accountability is thought of as having to answer to or justify your actions to someone who has power over you....

"You don't wake up one day and think, 'Wow, I'd love to be doing an Ops job!'" says Catherine Mandungu; yet that's exactly what she is doing with her life. In fact, Mandungu is not just "doing an Ops job"; she's revolutionizing business operations through a revenue operations (revops) model...

The current talent shortage shows no signs of slowing down. If you struggle to find the right talent to meet your company’s ever-changing needs, it’s time to start thinking outside the box when building your talent pipeline. As I’ve learned helping Microsoft and many other organizations fill the gap, the...

The shared ownership model makes it possible for first-time buyers to own a share of real estate. Businessman Alexander Studhalter believes that people should consider shared ownership as a viable option. In this article, Alexander Studhalter will further explain why that should be the case. Firstly, what is shared ownership? Shared ownership...