CEO Insider

Local businesses have lagged behind their larger brethren in moving to digital marketing, but digital became a lifeline during the pandemic when many traditional forms of marketing were no longer available. McKinsey reported that the percentage of products and services that are partially or fully digitized (in North America) increased...

It was the beginning of 2020 when the Swiss government decided that in-person classes could no longer be permitted. From one day to the next, classes became virtual. The impact of this decision on students and teachers was tremendous. As a lecturer during this time, one of the biggest struggles...

Aviation Captains are so experienced and skilled that they can smoothly land a huge plane on the runway, even with strong crosswinds or through a strong storm. This is widely known, as we've all been passengers who have experienced great landings and felt the relief that everything went as planned....

Whether running 26.2 miles in an actual marathon or executing a figurative one to solve global supply disruptions, the same winning strategies apply. Neither happen by chance. Connecting The Dots… Linking methods for success in athletics to success in business is not a new concept, especially with the recent Olympics...

The busy roadside Burger King marquee announced, “WE ALL QUIT. SORRY FOR THE INCONVENIENCE.” This is a cautionary signpost for leaders of our time. As companies struggle with the uncertainty of hybrid model shifts in the return to work, one thing is certain — employees are leaving. News headlines have been...

Are there useful moral lessons in the recent Supreme Court rulings allowing the First Amendment rights of a high school student who posted vulgar language on social media? How about social media companies’ denials of online access to those who might utilize it irresponsibly? Where are the ethics in Bill...

You've put customer experience at the core of your contact center strategy, and you want to be sure that what you're doing is on the correct track? Here are five indicators that you must be aware of in order to create a dashboard that accurately reflects your priorities, progress, and...

What impact does CEO reputation have on your company? Traditionally, the CEO plays a central role in setting vision, driving strategy and communicating company value.  But what about the CEO’s reputation?  After all, as long as the organization stays on track, does it really matter how the public feels about...

Millennials have been struggling to generate wealth when compared to previous generations, with the average Baby Boomer holding up to 7x the wealth of Millennials at the same age. Add in the pandemic, and financial futures of “the unluckiest generation in U.S. history” are grim. According to a recent survey...

One of the biggest success stories from the pandemic has been the growth in e-commerce, fuelled by lockdowns and recession in America. There is a growth in demand for discounted goods from consumers in the U.S., which sellers are keen to source from low-cost destinations like China. Cross-border selling on...