C-Suite Advisory

The internet has been the defining agent of change for this generation. When web services became widely available in the early ‘90s, communities flocked to the connectivity it had to offer. In the time of Web 1.0, everything was text-based HTML. Comprehensive search engines and directories hadn’t been built yet....

Fear and failure are two of the biggest obstacles we face in life. They can prevent us from achieving our goals and fulfilling our potential. It’s natural to feel fear and failure when starting something new. Whether it’s a new job, side hustle, relationship, or workout routine—the beginning is always...

We all know the importance of image and why it matters. We live in a time where corporate offices are less common and often comprised of dining tables, bedrooms, or the kitchen bench. Your brand and company image are being represented regularly through the lens of a zoom call.   However,...

How to meet the trends of quiet quitting and the great resignation? Unless you are living under a rock, you have probably read about the trends of quiet quitting and the great resignation. As someone who has been a traditional corporate employee before the pandemic, a self-employed consultant, a remote...

These days, companies are rushing to push more of their customer contacts to digital channels. That’s because the benefit of embedding digital support tools, such as SMS, chat and assisted AI, into the overall customer experience (CX) is clear. These tools help companies boost customer satisfaction by giving agents the...

Over the last decade, there has been a sharp increase in the expectation for leaders to use data to guide their decision making. Data is a useful resource in our organisations because it helps us understand how we are performing, where things are going well, and where we should focus...

Asia and the Pacific is the most digitally divided region of the world, and South-East Asia is the most divided subregion. The Covid-19 pandemic detonated a “digital big bang” that spurred people, governments and businesses to become “digital by default;” a sea change that generated vast digital dividends. These benefits...

It ain’t what we know that gets us in trouble, it’s what we know for sure that just ain’t so – Mark Twain The way we do things today will eventually be different than how we do them twenty, fifty or even one-hundred years from now. While investors and stakeholders...

Working remotely has improved my work-life balance by taking out the extra time and stress of commuting to work. I am able to eat healthier and spend more time with my family instead of spending time eating fast food or sitting in a car stuck in traffic. I have been...

Over the last two years, we have seen a shift in how the role of a Front of House reception is perceived. Evolving technology and insights into how the face of the business operates allow businesses to amplify their impact on the customer experience and in our candidate short market,...