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Big Business

Big Business

The three leadership truths that can be hard to learn

As a leader, I’ve found there are a few leadership behaviours that can empower your organisation and nurture a positive workplace culture. In contrast, there are some that can disengage your community and disrupt well made plans.  In recent years, I’ve made a habit of consciously reminding myself of three...
Mitche Graf
Big Business

Customer Service Is DEAD: Now What?

Traditional customer service (CS) in the business world is officially DEAD! We are now in a world that demands things faster, more conveniently and cheaper- and we have given up much our demand for exceptional service. If we go to the drive-thru to get our morning caffeine and only have...
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