As of the third quarter of 2024, John Lewis has emerged as the most popular home and department store in the United Kingdom, garnering an impressive 77 percent positive opinion from the public. This high approval rating reflects the brand’s commitment to quality, customer service, and a wide selection of products. Following closely in second place is Marks & Spencer, a well-known chain that specializes in clothing, fashion, and food products, which ranked just three percentage points lower than John Lewis.
Both John Lewis and Marks & Spencer are regarded as the leading department stores in the UK, each with unique strengths. Marks & Spencer stands out not only for its diverse range of general merchandise but also for its successful food division. In fact, the food segment generates a larger share of revenue compared to its clothing and home goods divisions, highlighting the growing consumer preference for high-quality food offerings.
John Lewis operates under the John Lewis Partnership, which is also the parent company of the popular supermarket chain Waitrose. This unique partnership allows John Lewis to leverage synergies between its departmental and food retail offerings. In terms of revenue generated from their respective department store segments, John Lewis slightly leads the competition, achieving an impressive turnover of over £3.5 billion. This revenue performance underscores John Lewis’s strong market position and appeal among UK consumers.
United Kingdom: the most popular department and home stores, 2024
| Rank | Store | Popularity |
|---|---|---|
| 1 | John Lewis | 77 |
| 2 | Marks & Spencer | 74 |
| 3 | Screwfix | 71 |
| 4 | Wilko | 70 |
| 5 | B&Q | 69 |
| 6 | Dunelm | 69 |
| 7 | Wickes | 67 |
| 8 | IKEA | 64 |
| 9 | Debenhams | 56 |
| 10 | Habitat | 56 |
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