Vodafone Business and RingCentral to Transform Communication to Over 30 Countries

Vodafone Business, in collaboration with RingCentral, Inc., has launched a cloud-based unified communications-as-a-service (UCaaS) platform. This comprehensive solution integrates voice calls, video conferencing, and instant messaging across 20 countries, with plans to expand to over 30 markets by early 2025.

Additionally, Vodafone Business is enhancing its Unified Communications (UC) offerings with a Contact Centre-as-a-Service (CCaaS) option, leveraging RingCentral’s RingCX™ contact center technology.

These services will enable multinational companies to seamlessly connect new locations and employees, facilitating the adoption of hybrid work models worldwide. Vodafone Business offers one of the largest global UCaaS footprints and is ready to extend coverage to additional countries upon customer request.

The UCaaS service, branded as Vodafone Business UC with RingCentral, will replace traditional communication infrastructures with a secure, scalable cloud-based platform. It will allow users to combine and customize messaging, video meetings, file sharing, and virtual phone systems through a single interface accessible on any internet-enabled device. This package includes PSTN (voice) calling, numbering, UC devices, meetings, and collaboration tools, enabling quick setup and consistent service access for employees, whether at home, in the office, or in the field.

According to Vodafone Business, the expanding portfolio of unified communications services will support customers aiming to expand geographically while maintaining agile hybrid work models. The shift to cloud-based systems allows for flexible service additions and cost savings, potentially reducing operating costs by up to 30% through lower administrative and IT expenses while enhancing productivity and collaboration.

The new Contact Centre-as-a-Service, named Vodafone Business Contact Centre with RingCentral, simplifies the establishment and operation of contact centers. It will provide agents with advanced AI features such as call summaries, transcripts, automated scorecards, conversational insights, and coaching, ensuring superior customer experiences. This service will include key data insights and support voice and over 20 digital channels, including web, messaging, and social media. Initially launching in the UK, it will extend to Germany and other markets throughout the year.

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