Alan Joyce has stepped down as Qantas CEO, moving his retirement up by two months. The decision comes following a challenging period for the airline. Joyce, who has been CEO since 2008, was originally set to retire at the annual general meeting in November as part of a planned transition. However, in a statement, he explained that recent events had highlighted the need for the company to prioritize its renewal.
Joyce stated, “In the last few weeks, the focus on Qantas and events of the past make it clear to me that the company needs to move ahead with its renewal as a priority. The best thing I can do under these circumstances is to bring forward my retirement and hand over to Vanessa Hudson and the new management team now, knowing they will do an excellent job. There is a lot I am proud of over my 22 years at Qantas, including the past 15 years as CEO. There have been many ups and downs, and there is clearly much work still to be done, especially to make sure we always deliver for our customers. But I leave knowing that the company is fundamentally strong and has a bright future.”
Vanessa Hudson will assume the role of managing director and group CEO. She acknowledged the challenges the company faces, especially in meeting customer expectations post-Covid. Hudson emphasized the need to strike a balance between customer satisfaction, employee welfare, and business performance.
Richard Goyder, the company’s chairman, praised Joyce for his leadership and forward-thinking approach, particularly in the realm of ultra-long-haul travel. He acknowledged the challenges ahead for Qantas and its image.
Qantas has faced recent controversies, including legal action by the Australian Competition and Consumer Commission (ACCC) for allegedly selling tickets to thousands of canceled flights, high customer dissatisfaction, job cuts, and a refusal to return government subsidies despite posting substantial profits.
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