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Success and Leadership

The Future of Work: How not to lose out to AI.

CHATGPT

ChatGPT-4 is a game changer. It is now crystal clear that technology will become smarter and smarter resulting in the automation of many kinds of jobs. Smart Technology will require every business or organization to become a HALO – Highly Adaptive Learning Organization – which can adapt at the speed of technological change. That will require all workers to become HALs – Highly Adaptive Learners – who can learn, unlearn, and relearn at the speed of technological change. 

To become a Highly Adaptive Learner we will need to create a new story about ourselves – a story that enables this skill set. This is not an easy task because our brains are wired for efficiency and are primed to seek confirmation of what we believe, affirmation of our ego, and cohesiveness of our stories of how our world works. 

Creating our new story will require us to use proven tools and daily deliberate practices that will enable us to take ownership of ourselves – how we think, how we listen, how we collaborate, how we manage our emotions, and how we relate to others in ways that optimize Adaptive Learning. We will have to be on our own “journey to best self”. 

Becoming a Highly Adaptive Learner will help us to excel at the tasks that smart technology cannot do well such as how to:

  • Think in ways smart technology can’t think.
  • Operate critically, innovatively, and make decisions in situations where there is lots of uncertainty and little data.
  • Excel at building caring, trusting positive emotional relationships with others. 

Have you explored ChatGPT-4 (“Chat”)? I asked “Chat” this question: “What thinking skills can humans do better than you can do?”  Here is ChatGPT4’s answer: 

While I can process and analyze vast amounts of information quickly, there are several thinking skills that humans excel at compared to AI models like me. Here are a few areas where human thinking skills surpass mine:

  1. Creativity and Innovation: Humans possess a remarkable ability to think creatively, generate original ideas, and come up with innovative solutions to problems. While AI models can assist with creative tasks, such as generating ideas or designs, humans still have the capacity to think outside the box and make novel connections. 
  2. Emotional Intelligence: Humans have a deep understanding of emotions, both within themselves and in others. This emotional intelligence allows for empathy, intuition, and the ability to navigate complex social interactions. While AI models can recognize and analyze emotions to some extent, they lack the genuine emotional experience and nuanced understanding that humans possess.
  3. Contextual Understanding: Humans excel at understanding and interpreting complex and ambiguous situations, incorporating context, cultural nuances, and tacit knowledge. Human thinking encompasses a broader understanding of the world, which enables them to make informed decisions and judgments based on a variety of factors.
  4. Moral Reasoning and Ethical Decision-Making: Humans possess a sense of morality and the ability to reason about ethical dilemmas. They can consider diverse perspectives, apply values and principles, and make moral judgments in complex situations. AI models can assist with ethical analysis, but ultimately, the responsibility for making ethical decisions lies with humans.
  5. Adaptability and Flexibility: Humans are highly adaptable and can quickly adjust their thinking and behavior in response to new situations or unexpected challenges. They possess cognitive flexibility, enabling them to switch between tasks, think critically, and adapt their problem-solving approaches as needed.
  6. Intuition and Gut Feelings: Humans often rely on intuition or gut feelings, which can provide valuable insights or guide decision-making. While AI models operate based on algorithms and data-driven analysis, they lack the intuitive sense that humans possess.

It’s important to recognize that AI and humans have complementary strengths. By leveraging the unique thinking skills of both humans and AI, we can achieve more effective and well-rounded problem-solving and decision-making processes.”

ChatGPT-4 is just the beginning. ChatGPT-5 and 6, etc. will be even smarter. The organizations which create the right enabling work environment and use daily behavioral practices that help their workers adapt at the pace of technological change will be the winners.


Written by Edward D. Hess.

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CEOWORLD magazine - Latest - Success and Leadership - The Future of Work: How not to lose out to AI.
Edward D. Hess
Edward D. Hess, Professor Emeritus of Business Administration, Darden School of Business, is the author of “OWN YOUR WORK JOURNEY! The Path to Meaningful Work and Happiness in the Age of Smart Technology and Radical Change.”


Edward D. Hess is an opinion columnist for the CEOWORLD magazine. Connect with him through LinkedIn.