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Friday, March 24, 2023

C-Suite Agenda

Outsourcing vs. In-house: By How Much Do U.S.-based Workers Outperform Their Offshore Counterparts?

Prof. Dr. Amarendra Bhushan DhirajProf. Dr. Amarendra Bhushan DhirajC-Suite Agenda

The average worker in United States (US) take more initiative, are more innovative and more understanding of the business than their offshore counterparts, according to new research published by HfS Research, an IT services research firm and consultancy, based on a survey of 235 enterprise buyers of $1 billion or more in revenue.

U.S.-based workers also work harder than non-U.S.-based staff – the difference was 83% to 79%. When it came to cultural and communication skills, U.S. based staff was rated 82% versus 33% for offshore staff. In taking initiative, it was 77% to 40%, and for being innovative, it was 77% to 45%.

“U.S.-based workers more often exhibit skills deemed most relevant to productivity in today’s business environment,… U.S.-based workers more often exhibit skills deemed most relevant to productivity in today’s business environment,” the HfS report said.

Key Findings

– Outsourcing is no longer only an offshore game; onshore workers are now viewed as outperforming offshore when it comes to key attributes.

– Understanding the difference between the Yankees and Red Sox is critical; contextual understanding is key to client satisfaction.

– Enterprise buyers have realized they get what they pay for, but cost still trumps quality.

– Business leaders acknowledge that the potent combination of capability and narrowing cost is leading them back.

– As a result, the U.S. can be a vital component of a global business delivery model: When enterprise buyers analyze the skills they actually need for performance, many will turn to onshore delivery. But offshore locations reign when it comes to IT services, with the majority of enterprise buyer respondents already operating in non-U.S. locations and/or are interested in shifting more IT work to non-U.S. locations.


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Prof. Dr. Amarendra Bhushan Dhiraj

Prof. Dr. Amarendra Bhushan Dhiraj

Prof. Dr. Amarendra Bhushan Dhiraj is a media and technology executive, macro-economist, strategic thinker, chair, and chief executive officer of the CEOWORLD magazine, one of the world’s most influential and recognized global news publications. Under Dr. Amarendra's leadership, CEOWORLD magazine has become the world's most iconic news organization, whose rigorous reporting and unsurpassed storytelling connect with millions of business leaders daily. Additionally, he serves as the chair and founding member of the CEOWORLD magazine’s Inclusion Advisory Board.

In his current role, he counsels and collaborates with c-suite executives of large multinational corporations, helping them drive change in their companies to improve their competitiveness. Dr. Amarendra has extensive experience in serving on numerous boards. He leads and supports a globally dispersed team of columnists, correspondents, editors, journalists, reporters, researchers, and industry analysts.

He received his Ph.D. in Finance and Banking from the European Global School, Paris, France. He also received his Doctoral Degree in Chartered Accountancy from the European International University Paris, France, and a Doctorate in Business Administration from Kyiv National University of Technologies and Design (KNUTD), Ukraine. He earned his Master of Business Administration degree in Finance and his master’s degree in Chartered Accountancy (CA) from European Global School Paris. Dr. Amarendra also holds a Master of Business Administration degree in International Relations and Affairs from the American University of Athens, Alabama, United States.

As CEO, he transformed the CEOWORLD magazine into a highly efficient, digital-first, profitable enterprise. Today, CEOWORLD magazine is a standard bearer for modern responsible journalism. Dr. Amarendra retains a strong desire to continuously improve his skills and abilities and believes that the first step to being a true leader is to inspire others to lead with you.

Prof. Dr. Amarendra Bhushan Dhiraj is the CHAIR, CEO, AND EDITORIAL DIRECTOR of the CEOWORLD magazine. Connect with him through LinkedIn.
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