Moving Feet & Opening Ears: Leading Team Member & Customer Loyalty
MBWA - Managing by Walking Around: In 1982, management consultants Tom Peters and Robert H. Waterman wrote a breakthrough book, In Search of Excellence. Peters and Waterman advocated for a management style called MBWA (Managing By Walking Around) in that book. Anastasia Belyh, co-founder of cleverism.com, describes MBWA as: The theory is both...