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Education and Career

Customer Service: Supplying satisfaction and learning from competitors

Service employees and their customers don’t always get along. Depending on who you ask, if you were to take a random sample of helpdesk employees, you’d likely receive positive and negative feedback about their customers. Unfortunately, that’s the truth and that’s a shame. Grateful customers make working in the service...
Education and Career

Top-Down Strategies for Improving Enterprise, Web and Mobile Application Performance

With most firms today running application-driven websites, developing/maintaining in-house software, or customizing purchased software applications, business leaders are increasingly confronted with the question of software performance. Although the issues and functions surrounding web and mobile application development, testing and performance are worlds away from conventional high-level concerns, the performance and...
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