A recent study by Gartner provided an eye-catching headline: “By 2025, 75% of companies will ‘break-up’ with poor-fit customers as the cost of retaining them eclipses good-fit customer acquisition costs.” Writing about their findings in a research paper titled Top Predictions for Customer Service Leaders in 2022 and Beyond, Gartner...

Have we ever pondered that when a game of chess start, only half the space on chessboard is initially available? As the game progresses, transactional exchange frees up space for initiating game-changing moves by the players. In the context of Technopreneurship too, the initial amalgamation of Technology and Entrepreneurship is...

Brad Zackson, co-founder and director of development for full-service real estate firm Dynamic Star, believes investing in multi-family real estate can be exciting and lucrative. Unfortunately, some investments are the result of ill-informed decisions. While sometimes a property investment does not pan out for reasons out of one’s control, an...

According to a 2020 McKinsey report, a third of all sales tasks can be automated. That’s a game-changer when it comes to improving efficiency for your sales team and boosting ROI. Yet, the same report states, one in four companies had automated only one of their sales processes. In this...

Good people management is tricky. Every person has had different experience of previous workplaces. They also have different expectations of their manager and different ways of communicating. The best qualities of good people managers depend on that manager being both professionally good and of good character (Sison, 2003, Harvard, 2007)....

On the policy paper, China does not discriminate against the development of the private sector. There are talks about the “two unwaverings”, a phrase that means unwavering support for both private companies, as well as state-owned ones.  However, things are not quite the same in the actual market. According to...

I recently had a conversation with a brilliant Customer Service and Accessibility Manager who I work with on an ongoing basis regarding the diversity content in our training programs. This was followed by a weekend away to celebrate our wedding anniversary and with heightened awareness, became acutely aware of how...

As I write this article flying 35000 feet above the ground, completing a leadership keynote for a CEO conference event in India, I recollect one of the common elements I've found most executives lack. And that element is self-mastery. My work is all about coaching high-profile CEOs and leaders. I...

Before we know it, 2022 will be a thing of the past and 2023 will be knocking on our doors. With each new year, leaders are always looking for ways to raise the bar, innovate across teams, improve processes, and make the next year better than the previous. What about...